Installation Technician - Bedford NH

Vipauto; Bedford (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service company is seeking an Installation Technician in Bedford, NH. The role involves providing essential automotive repair services while ensuring compliance with safety standards and enhancing customer experience. Candidates should possess automotive experience, ASE certifications, and a valid driver's license.

Qualifications

• Minimum one year of automotive service experience.
• Ability to interpret technical instructions and diagnose basic problems.
• ASE certifications and a valid driver's license required.

Responsibilities

• Provides automotive repair and maintenance services including tire services, oil changes, and inspections.
• Ensures compliance with safety policies and training requirements.
• Maintains average productivity of at least 50%.

Skills

Problem Diagnosis

Safety Compliance

Customer Service

Education

Completion of college or technical school

ASE Certifications (G1, A4, A5)

Job description

56 S River Rd, Bedford, NH 03110, USA Req #442

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
7. Returns cores, batteries and used tires to designated security areas for appropriate handling.
8. Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position. Includes LMS training, safe equipment operation, becoming a Licensed State Vehicle Inspector, T.I.A certifications, ASE certifications, and supporting the 5-for-5 process.
11. Quality, Safety & Housekeeping Responsibilities: Road tests vehicles, secures and locks customer vehicles, installs seat and steering wheel covers, maintains a clean work area, maintains and cleans shop equipment, participates in shop maintenance, and complies with safety programs.
12. Additional Responsibilities: Maintains technical capabilities, reviews and authorizes time worked, participates in team meetings, ensures shop equipment safety, and complies with waste disposal regulations.
13. Facility and Equipment Maintenance: Ensures the maintenance and appearance of the facility and equipment, maintains a clean service department, and reports issues.
14. Procedural Compliance: Enforces compliance with the service Code of Ethics and all regulations.

PERFORMANCE MEASUREMENT:

• Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
• Ensure work is completed properly the first time to minimize rework

STANDARD MANAGEMENT WORK WEEK:

• SCHEDULE: 5-day work, 40 hours per week
• ATTENDANCE: Arrive prior to shift, be ready to perform duties, and work scheduled hours

REQUIRED QUALIFICATIONS:

• Knowledge, Skills, and Abilities: Ability to interpret technical instructions, explain vehicle info, diagnose basic problems, and apply instructions.
• Minimum Educational and/or Experience Level: One year of automotive service experience, completion of college or technical school, or equivalent experience.
• Certificates, Licenses, and/or Registrations: Valid driver’s license, ASE Certifications (G1, A4, A5), and state-specific licensing as needed.

The work environment involves indoor service areas with exposure to weather, chemicals, noise, and mechanical equipment. Protective eyewear is required. Physical demands include reaching, standing, pushing, walking, climbing, kneeling, and lifting, with protective belts recommended for strenuous activities.