Installation Technician

ADT Security Services; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

ADT Security Services is seeking a field installation and service technician to install, program, configure, and service security and site automation solutions at customer sites. Responsibilities include testing system signals, ensuring proper operation, and educating customers on usage and potential enhancements.

The role requires driving to customer locations, meeting time commitments, and maintaining safety, quality, and service standards.

Qualifications

• Ability to understand and apply codes, rules, standards and requirements to meet specifications.
• Ability to work independently at multiple customer sites daily.
• Demonstrates mechanical and technical aptitude.
• Ability to interpret location maps, blueprints and schematic drawings.

Responsibilities

• Drive customer loyalty by exceeding expectations during installation/service.
• Arrive within estimated time of arrival and meet commitments.
• Install, program, configure, dismantle, and repair security/site automation systems.
• Follow procedures for wired/wireless installations and connections.
• Test signals and verify communication with central monitoring.
• Explain operation of services to customers and offer enhancements.
• Identify opportunities for additional security/site automation solutions.

Skills

Customer service

Problem solving

Technical aptitude

Communication skills

Education

High school diploma or equivalent

Job description

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Job Summary

Responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by installing, programming, configuring, dismantling, reconstructing, converting, trouble-shooting and servicing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.

Job Duties

• Drives customer loyalty by exceeding customer’s expectations through the installation/service process and meeting customer commitments.
• Meets customer commitments by arriving within estimated time of arrival.
• Installs, programs, configures, dismantles, reconstructs, converts, trouble‑shoots and services security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follows and completes required processes of wired and wireless technology and connection procedures.
• Tests and validates system signals/communication with central monitoring to properly establish service.
• Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.
• Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction. Suggests innovative and additional solutions to customer to fulfill their security and site automation needs.

Additional Job Duties

• Completes pre‑requisite and ongoing safety requirements and courses, driver care requirements, technical standards, and any other applicable training.
• Follows safety standards and reports safety concerns in a timely manner.
• Collects all required payments, balances, and signatures and processes monies received from customers in accurate and timely manner.
• Other job duties as assigned.

Physical Demands

• Ability to climb and descend a ladder up to 20 feet.
• Ability to climb stairs.
• Ability to operate a mechanical lift system and ascend up to 40 feet.
• Ability to lift and move up to 50 pounds.

Work Environment

• Ability to work in confined spaces and construction environments.

Minimum Job Requirements

• High school diploma or equivalent.
• Current valid State Driver’s License.
• Certifications and licensing where required, as specified by local Management.

Knowledge/Skills/Abilities

• Ability to understand and apply codes, rules, standards and requirements to meet specifications.
• Ability to work under general supervision and independently at multiple customer sites on a daily basis and interpret and design system layout to meet the customer needs.
• Demonstrates mechanical and technical aptitude according to job level.
• Ability to interpret location maps, blue prints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to operate a company vehicle in a safe manner and responsibility for company issued assets (i.e., inventory, etc.).
• Basic mathematical aptitude to perform routine calculations.
• Basic knowledge of mobile technology and data devices for communication.
• Communication skills including verbal and written skills.
• Ability to meet minimum company performance standards for productivity, quality, and safety & security enhancements.
• Ability to logically solve basic to moderately difficult problems with effective solutions and demonstrates troubleshooting techniques.
• Ability to provide outstanding customer service and establish relationships with customers by gaining their trust. Ability to relate well to all types of customers, builds appropriate rapport, and demonstrates diplomacy and tact.
• Ability to diffuse high tension situations while maintaining professionalism at all times.
• Some technical school training highly preferred.
• Prior experience with electrical installations highly preferred.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.