Installation Team Field Service Engineer I/II/III

Applied Materials; Boise (ID); On-site; USD 77,000 - 106,000; Full time

Job summary

Applied Materials is seeking a Field Service Engineer (Customer Engineer) to install, maintain, and upgrade semiconductor manufacturing equipment at customer sites. You will troubleshoot, perform preventive maintenance, and coordinate with customers to minimize downtime.

The role requires up to 75% travel, extensive hands-on technical work, and collaboration with senior engineers to resolve complex issues. A strong mechanical background and customer-facing communication are essential.

Qualifications

• Associate degree or equivalent technical training or trade certification.
• 2–4 years in semiconductor or equipment-support industry.
• Strong mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Experience with hand tools and digital multimeters.
• Good written and verbal communication skills.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Valid driver's license and ability to travel; passport if required.
• Able to meet on-site safety and environmental requirements.

Responsibilities

• Install, troubleshoot, and upgrade Applied Materials equipment at customer sites.
• Perform preventive and corrective maintenance on electrical, mechanical, vacuum, hydraulic, plasma, and gas systems.
• Diagnose equipment issues and implement solutions with support from senior engineers.
• Build strong customer relationships through effective communication and technical support.
• Collaborate with customers and internal teams to understand production goals and equipment requirements.
• Document service activities and provide timely updates to customers and team members.
• Share technical knowledge and support the development of less-experienced engineers.
• Follow all safety, environmental, and quality procedures.

Skills

Communication skills

Mechanical aptitude

Microsoft Excel

Microsoft Word

PowerPoint

Education

Associate degree or technical training

Tools

Digital multimeters

Hand tools

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $37.00 - $51.20

Location: Austin,TX, Boise,ID, Chandler,AZ, Dallas-Richardson,TX, Phoenix,AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

As a Field Service Engineer[Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Job Summary

As an Installation Field Service Engineer (Customer Engineer) at Applied Materials, you'll be at the forefront of semiconductor innovation, working directly with customers to install, maintain, and optimize advanced manufacturing equipment. You'll combine hands‑on technical troubleshooting with customer partnership to keep critical operations running smoothly. This role offers extensive travel, continuous learning, and the opportunity to develop expertise with industry‑leading technology.

Travel

This role requires up to 75% travel.

Please note that the posted pay range is for an Install Field Service Engineer III. The Install Field Service Engineer I, II, and IV offer a different pay range.

Role Responsibilities

• Install, troubleshoot, maintain, and upgrade Applied Materials equipment at customer sites.
• Perform preventive and corrective maintenance on electrical, mechanical, vacuum, hydraulic, plasma, and gas systems.
• Diagnose equipment issues and implement solutions with support from senior engineers as needed.
• Build strong customer relationships through effective communication and technical support.
• Collaborate with customers and internal teams to understand production goals and equipment requirements.
• Document service activities and provide timely updates to customers and team members.
• Share technical knowledge and support the development of less-experienced engineers.
• Follow all safety, environmental, and quality procedures.

Minimum Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 2-4 years of work experience in semiconductor industry or other equipment support industry (medical device, automotive, aerospace, energy & power, electronics manufacturing)
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines

Required Education: Minimum of an Associate's Degree

Physical Requirements

This role may require:

• Standing and walking for extended periods
• Working in confined spaces and cleanroom environments
• Climbing ladders and working at heights
• Lifting and carrying up to 35 pounds
• Using hand and power tools
• Distinguishing between colors for equipment and wiring identification
• Wearing personal protective equipment (PPE), including coveralls, safety glasses, gloves, respirators, and face shields
• Working around electrical systems and moderate industrial noise

Additional Information

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 75% of the Time

Relocation Eligible

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.