Installation Support Manager

Lowe's; United States; Remote; USD 59,000 - 100,000; Full time

Job summary

An established industry player seeks an Installation Support Manager to lead a dynamic team focused on delivering exceptional customer experiences. This role emphasizes coaching, performance analysis, and cross-functional collaboration, ensuring service excellence across installation projects and operations. With a commitment to continuous learning and growth, the company offers a supportive environment where your leadership can drive significant impact. Join a company that values its associates and invests in their success while navigating a fast-paced and rewarding work atmosphere.

Benefits

401k with up to 4.25% match

Bi-annual Cash Bonus

Discounted Employee Stock Purchase Plan

Tuition-Free Education

10-week Maternity/Parental Leave

10% Associate Discount

Qualifications

• 3-5 years experience in retail or service model with progressive responsibility.
• Experience leading teams of 10 or more and training others.

Responsibilities

• Manage implementation of new programs to support business strategies.
• Oversee associate work and maintain quality standards.

Skills

Leadership

Customer Service

Performance Analysis

Cross-Functional Collaboration

Coaching and Development

Education

High School Diploma or GED

Bachelor's Degree in Business or related field

Tools

Performance Dashboards

Customer Relationship Management (CRM) Tools

Job description

Your Impact at Lowe’s

As an Installation Support Manager at Lowe's, you'll be pivotal in leading a team that drives customer satisfaction across installation projects, sales, and service operations. Your leadership will be crucial in maintaining service excellence, achieving key metrics, and fostering relationships that directly impact our service delivery. By leveraging your management expertise and customer-centric approach, you'll make a significant impact on Lowe's success.

How We Support You

As an industry leader, we invest in the people and resources needed to grow and win as a team.

Grow Your Career: We foster a culture that embraces continuous learning, empowering you to develop your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future.

Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan or participate in our matching 401k plan.

Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.

Industry Leadership: We pair our 100-year track record of success with our ambition to grow and improve, empowering your team to solve relevant challenges and pave the way forward for an entire industry.



Your Day at Lowe’s

In this position, you'll lead a dynamic team, orchestrating exceptional customer experiences across installation projects, sales, and service operations. Your day will be filled with coaching your team, analyzing performance data, and collaborating with cross-functional partners to drive service excellence. You'll navigate a fast-paced environment, resolving escalated issues, implementing new strategies, and leveraging various tech tools to ensure smooth installation jobs and project execution, all while meticulously documenting interactions and maintaining Lowe's high standards of service delivery.

Key Responsibilities

Manage the implementation of new programs to support business strategies, collaborating with cross-functional groups and managing relationships with various Lowe's business areas and partners.

Oversee associate work, monitor quality, and maintain relationships with team members and supporting functions. Analyze business and process execution to coach and develop team members.

Support business strategies by ensuring consistent execution of processes and proper use of required tools/technologies. Review performance dashboards and reports to maintain work standards.

Resolve escalated issues and make or influence decisions involving product, expenses, and process issues.

Liaise with district and store leadership, external business partners, and participate in meetings with internal business partners to ensure proper execution and compliance.

Hire, coach, and develop talent to achieve stated objectives, ensuring the team delivers a SMART customer service experience while complying with relevant regulatory requirements.



Minimum Qualifications



High School or GED and 3-5 Years, 3 years' Experience working in retail or high-volume centralized service model with progressive responsibility.

1-2 Years 1 year Experience leading people (~10 or more direct and/or indirect reports)

1-2 Years 1 year Demonstrated experience communicating and working cross-functionally. Demonstrated experience in training, developing, and mentoring others.



Preferred Qualifications

Bachelor's Degree Business or related field and Demonstrated experience leading remote teams.

Bilingual skills



Benefits

401k with up to 4.25% match

Bi-annual Cash Bonus

Discounted Employee Stock Purchase Plan (15% discount of strike price)

Tuition-Free Education

10-week Maternity/Parental Leave

10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com

Pay Range: $59,800.00 - $99,900.00 annually

Your Impact at Lowe’s

As an Installation Support Manager at Lowe's, you'll be pivotal in leading a team that drives customer satisfaction across installation projects, sales, and service operations. Your leadership will be crucial in maintaining service excellence, achieving key metrics, and fostering relationships that directly impact our service delivery. By leveraging your management expertise and customer-centric approach, you'll make a significant impact on Lowe's success.

How We Support You

As an industry leader, we invest in the people and resources needed to grow and win as a team.

Grow Your Career: We foster a culture that embraces continuous learning, empowering you to develop your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future.

Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan or participate in our matching 401k plan.

Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.

Industry Leadership: We pair our 100-year track record of success with our ambition to grow and improve, empowering your team to solve relevant challenges and pave the way forward for an entire industry.



Your Day at Lowe’s

In this position, you'll lead a dynamic team, orchestrating exceptional customer experiences across installation projects, sales, and service operations. Your day will be filled with coaching your team, analyzing performance data, and collaborating with cross-functional partners to drive service excellence. You'll navigate a fast-paced environment, resolving escalated issues, implementing new strategies, and leveraging various tech tools to ensure smooth installation jobs and project execution, all while meticulously documenting interactions and maintaining Lowe's high standards of service delivery.

Key Responsibilities

Manage the implementation of new programs to support business strategies, collaborating with cross-functional groups and managing relationships with various Lowe's business areas and partners.

Oversee associate work, monitor quality, and maintain relationships with team members and supporting functions. Analyze business and process execution to coach and develop team members.

Support business strategies by ensuring consistent execution of processes and proper use of required tools/technologies. Review performance dashboards and reports to maintain work standards.

Resolve escalated issues and make or influence decisions involving product, expenses, and process issues.

Liaise with district and store leadership, external business partners, and participate in meetings with internal business partners to ensure proper execution and compliance.

Hire, coach, and develop talent to achieve stated objectives, ensuring the team delivers a SMART customer service experience while complying with relevant regulatory requirements.



Minimum Qualifications



High School or GED and 3-5 Years, 3 years' Experience working in retail or high-volume centralized service model with progressive responsibility.

1-2 Years 1 year Experience leading people (~10 or more direct and/or indirect reports)

1-2 Years 1 year Demonstrated experience communicating and working cross-functionally. Demonstrated experience in training, developing, and mentoring others.



Preferred Qualifications

Bachelor's Degree Business or related field and Demonstrated experience leading remote teams.

Bilingual skills



Benefits

401k with up to 4.25% match

Bi-annual Cash Bonus

Discounted Employee Stock Purchase Plan (15% discount of strike price)

Tuition-Free Education

10-week Maternity/Parental Leave

10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com

Pay Range: $59,800.00 - $99,900.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page .

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the company

Lowe’s grew from one small-town hardware store in North Carolina to one of the largest home improvement retailers in the world. Then and now, we’re committed to helping homeowners, renters and pros improve their homes and businesses.