INSTALLATION SUPERVISOR / SERVICE TECHNICIAN

The Third Estimate; Solon (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The Third Estimate in Solon, OH, seeks a Field Service Technician / Installation Supervisor to oversee job sites and support installation crews. This role requires a hands-on construction professional who can conduct inspections and ensure every homeowner's project finishes with excellence.

The ideal candidate has 3+ years of experience, a strong background in residential exterior construction including roofing, siding, and windows, and skills in managing job sites and leading teams. A clean driving record is required, along with the ability to lift heavy materials.

Qualifications

• 3+ years of residential exterior construction experience.
• Strong background in roofing, siding, gutters, windows, or doors.
• Valid driver’s license with a clean driving record.

Responsibilities

• Supervise active job sites and installation crews.
• Conduct final walkthroughs and inspections with homeowners.
• Perform roof rejuvenation services and minor service repairs.
• Document job progress using tools like CompanyCam.

Skills

Residential exterior construction experience

Roofing knowledge

Supervising job sites

Customer communication

Troubleshooting installation issues

Organizational skills

Ability to lift 50+ lbs

Tools

Salesforce

CompanyCam

Job description

Service Technician / Installation Supervisor

The Third Estimate

Are you a hands‑on construction professional who takes pride in delivering an exceptional finished product?

The Third Estimate is looking for a Field Service Technician / Installation Supervisor to oversee job sites, support installation crews, perform final quality inspections, and ensure every homeowner receives a five‑star experience.

This role is ideal for someone who thrives in the field, enjoys solving problems on the spot, and has the confidence to lead crews, communicate with homeowners, and handle minor service repairs when needed.

You’ll be the final set of eyes on every project, making sure workmanship meets our standards and that every install is completed with excellence.

What You’ll Do

• Supervise active job sites and installation crews to ensure projects stay on schedule and meet company quality standards
• Conduct final walkthroughs and inspections with homeowners, ensuring complete satisfaction before job closeout
• Perform roof rejuvenation services, along with minor service repairs, punch‑list work, and adjustments related to roofing, siding, gutters, windows, and doors
• Serve as the field liaison between the homeowner, installers, and production team
• Review project scopes, installation details, and production plans to ensure crews have everything needed for success
• Pick up and deliver job materials, supplies, and equipment as needed to support installation crews and project completion
• Identify and resolve field issues quickly to prevent delays or callbacks
• Document job progress, repairs, and completed work through photos, videos, and written notes using tools like CompanyCam
• Communicate any additional damage, repair opportunities, or change‑order needs to the appropriate internal teams
• Collect final paperwork, completion photos, and customer sign‑offs
• Maintain a clean, safe, and professional job site environment
• Ensure all job data, notes, and updates are accurately entered into Salesforce
• Respond promptly to homeowner and internal team communication
• Support the production and project management teams with any additional field needs

What Makes You a Great Fit

• 3+ years of residential exterior construction experience
• Strong background in roofing, siding, gutters, windows, or doors
• Experience supervising job sites, crews, or subcontractors
• Ability to confidently speak with homeowners and manage expectations professionally
• Skilled at troubleshooting installation issues and handling minor repairs independently
• Highly organized with strong attention to detail
• Comfortable climbing ladders, working at heights, and navigating varying roof pitches
• Able to lift 50+ lbs and work in changing weather conditions
• Familiarity with CRM systems, Salesforce, and mobile documentation apps
• Dependable, punctual, and able to take ownership of job completion

Why This Role Matters

This is one of the most important positions on our team.

You are the person who ensures the homeowner’s project crosses the finish line successfully. Your leadership in the field directly impacts customer satisfaction, online reviews, crew accountability, and the reputation of The Third Estimate.

If you love being in the field, solving problems, leading people, and taking pride in a flawless finished product, this role is for you.

Requirements

• Valid driver’s license with a clean driving record
• Ability to travel between job sites throughout the region
• Strong working knowledge of exterior remodeling systems and repair methods

Equal Opportunity Employer

The Third Estimate is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace built on respect, integrity, and opportunity for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic protected by law.