Installation & Service Technician [Construction]

Savaria Patient Care; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Savaria Patient Care is seeking an Installation & Service Technician to install, service and maintain Handicare products across hospitals, long‑term care facilities and private residences. You will perform site surveys, audits, and coordinate deliveries to ensure on‑time completion.

Training end users and maintaining equipment safety are essential responsibilities. The role requires travel up to 25% and adherence to company safety and quality standards, with opportunity to work across diverse

Qualifications

• High School Diploma or GED required with 3–5 years of related experience preferred.
• Experience in building construction, mechanical, electrical or plumbing methods is a plus.
• Ability to read and interpret instructions and diagrams.

Responsibilities

• Install Handicare ceiling track lifting systems and related products at healthcare facilities and homes.
• Perform on‑site surveys and audits to plan installations and ensure compliance with standards.
• Coordinate product delivery and labor resources for projects.
• Train end users on equipment operation and safety.
• Maintain vehicle, inventory and accurate project records; travel up to 25%.

Skills

Installation

Site surveys

Customer interaction

Safety procedures

Travel up to 25%

Education

High School Diploma or GED

Tools

Windows

MS Office

Job description

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

SAVARIA PATIENT CARE

Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research‑based product portfolio includes therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.

OVERVIEW

The Installation & Service Technician will be primarily involved with the installation, service and preventative maintenance of Handicare products throughout the U.S. This individual will be called upon to perform site surveys and installation audits. Whenever possible, the work performed by the individual would be billable against a particular revenue‑generating project. Occasionally, based on available service and installation workload, the technician may perform other duties as assigned in other areas of the business such as production, assembly and distribution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform installation of Handicare products, including resource allocation, customer and sub‑contractor communication, expense tracking, final audit, etc. Products include ceiling track lifting systems and other Handicare systems. Construction sites consist of hospitals and long‑term care facilities.
• Install ceiling track lift systems and other products per Handicare standards.
• Perform on‑site surveys at prospective installation sites to gather all required information to plan and complete a ceiling track lift installation.
• Perform on‑site audits of in‑progress and completed installations to ensure compliance with company standards.
• Coordinate delivery of products and other installation materials to coincide with the arrival of labor resources as needed on a project.
• Arrange site storage for products and materials as needed for installation projects.
• Keep accurate project records for expenses, required testing, training, etc.
• Interact directly with owners and staff at hospitals, nursing homes, private residences, group homes, etc. while performing the above functions.
• Train end users of the equipment on the operational aspects of the equipment sold and installed.
• Perform service repairs and scheduled preventative maintenance as required.
• Maintain the company service and installation vehicle in good operating condition and cleanliness.
• Maintain the van inventory in an orderly fashion, at proper levels, and account for all items used in the performance of service and installation functions.
• Travel to out‑of‑state job sites as directed by supervisor; travel required up to 25% of the time.
• Additional responsibilities as requested or required by management.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

COMPETENCIES

• Identifies and resolves problems in a timely manner.
• Able to read and interpret written information.
• Able to deal with frequent change, delays or unexpected events.
• Is consistently at work and on time.
• Follows instructions and responds to management direction.
• Takes responsibility for own actions.
• Commits to long hours of work when necessary to reach goals.
• Works quickly.
• Observes safety and security procedures.
• Determines appropriate action beyond guidelines.
• Reports potentially unsafe conditions.
• Uses equipment and materials properly.

LANGUAGE SKILLS

Ability to read and comprehend simple instruction, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients and other employees of the organization.

EDUCATION, EXPERIENCE & TRAINING

High School Diploma or general education degree (GED) and 3 to 5 years of related experience and/or training; preferably in building construction, mechanical, electrical and plumbing methods.

CERTIFICATES, LICENSES OR REGISTRATIONS

• OSHA 10‑Hour Certification required; OSHA 30‑Hour Certification preferred.
• A valid U.S. Driver’s License with minimal driving infractions.

COMPUTER SKILLS

Proficiency in Windows applications, Microsoft Word, Excel, PowerPoint and Outlook is required.

PHYSICAL DEMANDS

The employee may frequently stand, walk, climb, stoop, kneel or crouch during the shift. Employee will be required to regularly use hands to finger, handle, feel and reach with hands and arms. Employee must be able to regularly lift, push, pull and/or move up to 50 lbs.

TRAVEL

The Installation position can travel approximately 25% of the time depending on regional needs. Must be able to commit to overnight travel for extended periods of time.

WORK ENVIRONMENT

This position works in an environment with loud noise levels. The position may frequently work near moving parts, be exposed to vibration and be exposed to airborne particles & dust. The position will occasionally work in high, precarious places and be exposed to the risk of electrical shock.

NOTE

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are to not be construed as a complete list of all responsibilities, duties and skills required of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.