Installation Service Manager

Diverzify; Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

Diverzify+ is seeking an Installation Service Manager in the United States to oversee safety, site activities, labor scheduling, and communication with customers. The role supports installation and remodel sales by reviewing site conditions, setting production rates, and identifying cost impacts.

Strong leadership, financial acumen, and communication skills are essential for success. The position emphasizes meeting customer needs, maximizing profitability, and coordinating with project teams

Qualifications

• OSHA 10 training and field safety mastery.
• 5+ years in Installation Service Manager or similar roles.
• Ability to read blueprints and interpret specs.
• Strong math and measurement skills for field accuracy.
• Experience reading and documenting reports.

Responsibilities

• Lead employees and subcontractors to build teamwork and quality.
• Train installers on processes, tools, and standards.
• Enforce subcontractor compliance with policies.
• Maintain relationships with unions and subs.
• Manage customer relationships via project teams.

Skills

OSHA 10

ISM experience

Blueprint reading

Mathematics

Reporting skills

Education

Bachelor's in Construction Management

OSHA 30 Certification

Journeyman Installer

Job description

Description

A Few Things About Us

Welcome to Diverzify+! We are the largest and most respected commercial flooring installation service company in the industry, with 60+ locations across the U.S. and a team of nearly 2,300. Our innovative vision and partnerships with top companies set us apart. Working with us means joining a fun and hardworking team. We offer competitive pay and total rewards (Medical, Dental, Vision, Telemedical, Mental Health, Prescriptions, HSA/FSA, Life and AD&D, and 401k Company Match). Come join us and be a part of something amazing!

Job Summary

At Diverzify+ and our Family of Brands, our Installation Service Manager ensures workplace safety, oversees job site activities, manages labor scheduling and performance, and maintains strong customer communication. They support installation and remodel sales by reviewing site conditions, setting realistic production rates, and identifying cost impacts. Success in this role requires expertise in meeting customer needs, maximizing profitability, and strong skills in communication, finance, business development, and management. The ISM must also effectively handle customer concerns and adjust manpower to optimize efficiency and outcomes.

Requirements

Job Responsibilities

• Lead employees and subcontractors with integrity to build teamwork and commitment to quality
• Train field installers on company processes, tools, and standards
• Enforce subcontractor compliance with company policies and procedures
• Maintain clear communication and strong relationships with unions and subcontractors
• Manage customer relationships through consistent communication with project teams
• Ensure projects meet quality, safety, contract scope, and cost goals
• Lead handoff meetings to review scope, approve production rates, and confirm gross profit
• Complete pre-mobilization checklists two weeks before labor starts; ensure site readiness and labor efficiency
• Submit scope non-compliance reports within 24 hours and confirm fixes before labor is scheduled
• Resolve installation issues proactively to meet schedules and minimize punch list items
• Staff projects based on installer qualifications to meet timelines and budgets
• Plan material staging to reduce deliveries and labor re-mobilization
• Review work orders and coordinate with PMs to ensure timely material/tool delivery
• Identify out-of-scope work and manage change orders for proper payment
• Assist PMs in tracking costs and negotiating successful change orders
• Send daily site visit reports, including progress and POC updates
• Perform safety audits per compliance schedule
• Monitor timelines and adjust plans to meet turnover dates; report uncontrollable delays in writing
• Track daily production, alerting management of cost-impacting issues
• Help PMs resolve installer hour discrepancies
• Support sales with estimates and handle customer complaints
• Participate in ongoing training to stay current on flooring products and methods

Qualifications

• OSHA 10 Training Certification
• 5+ Years of demonstrated experience as an Installation Service Manager or similar, including knowledge of products in the floor covering industry
• Demonstrated ability to read and interpret blueprints
• Demonstrated ability in mathematics, specifically fractions, measurements, and reading a ruler
• Demonstrated ability to read and comprehend written reports and documentation

Preferred Qualifications

• Bachelor's Degree in Construction Management
• Experience as Journeyman Installer
• OSHA 30 training Certification
• Bilingual English/Spanish is highly preferred
• Demonstrated ability to visually recognize conformance and nonconformance of flooring products

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.