Installation Project Specialist - Synergy

Arthrex; Naples (FL); Hybrid; USD 74,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Annual Bonus

Tuition Reimbursement Program

Paid Time Off

Matching 401(k) Retirement Plan

Job summary

Arthrex, Inc. is seeking an Installation Project Specialist to manage the installation of Synergy integration projects from initial setup to customer Go-Live.

The role is based in Fort Myers, FL, with remote available for the right candidate, and involves frequent travel across East Coast and Midwest locations. The ideal candidate will have a high school diploma, 5+ years of AV installation experience (hospital focus preferred), and strong collaboration with cross-functional teams to ensure

Qualifications

• Excellent interpersonal and customer communication skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Minimum 5 years of AV installation experience, preferably in hospital environments.

Responsibilities

• Manage successful AV integration Go-Lives with Arthrex teams and customers.
• Oversee installation teams to ensure projects meet schedule and budget.
• Provide training on AV systems to hospital staff and service personnel.
• Maintain accurate records of installations, testing, and troubleshooting.
• Travel up to 75% to client sites and project locations.

Skills

Interpersonal skills

Customer communication

Time management

Education

High school diploma

Bachelor's degree preferred

5+ years AV installation experience

Tools

Microsoft Office

Job description

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Installation Project Specialist to manage the installation of Synergy integration projects from initial setup to customer Go-Live. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Requisition ID: 66517Title:Installation Project Specialist - SynergySalary Range: Salary Minimum:$73,500Salary Maximum: $100,000

• This position is based in Fort Myers, FL. Remote available for the right candidate.*
• Project work is mostly in East Coast and Midwest locations*

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Installation Project Specialist to manage the installation of Synergy integration projects from initial setup to customer Go-Live. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties And Responsibilities

• Manage successful integration project Go-Lives with local Arthrex agencies and customers.
• Manage customer expectations and stakeholder communication proactively to drive product and solution value.
• Advocate for customers and foster a customer-centric team environment.
• Provide product technical training or present on using video/audio systems to hospital Biomed staff, OR Staff, Service Technicians, or support personnel.
• Provide customer feedback on product usage and experience to advocate and connect the clients’ wishes to the business’s larger strategy.
• Lead cross-functional team efforts between installers, Project Management, and logistics to expedite installations.
• Oversee and direct installation teams, ensuring projects are completed on time and within budget.
• Configure, install, and test AV systems, including audio, video, and control systems.
• Communicate with clients, project managers, and engineers, providing updates and addressing concerns.
• Ensure all installations meet quality standards and adhere to project specifications.
• Maintain accurate records of installations, testing, and troubleshooting.
• Diagnose and resolve equipment performance issues as well as assist in the implementation of the remediation of the problem.
• Exhibit professionalism at all times by following SOPs, SLAs, and Work Instructions.
• Provides suggestions for improvement to systems.
• Recommend changes to documentation when applicable.
• Assist and manage escalated issues with integrated systems.
• Travel up to 75%

Education And Experience

• High school diploma or equivalent is required.
• Bachelor's Degree preferred.
• Minimum 5 years of experience in AV installation, preferably with a focus on hospital environments.

Knowledge And Skill Requirements/Specialized Courses And/or Training

• Must meet hospital credentialing requirements.
• Proficient understanding of Cable Media: the ability to distinguish Coax, Mini-Hi-Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling required.
• Proficient understanding of Cable Handling and Terminations: the ability to maintain proper cable pull techniques, ability to maintain uniform cable dressing and secure system connections; Solder, Fiber-Terminations, and Crimp, Compression for audio, video, network, control, and power devices.
• Ability to read and interpret blueprints and schematics.
• Flexible scheduling is required to accommodate customer needs. The Hybrid shift is from 12 pm to 9 pm, but may vary. A hybrid day schedule to include Saturdays may also be required as needed to support customers.
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Excellent organizational and time management skills.
• Excellent interpersonal and customer communication skills.
• PMP Certification is preferred.
• Workfront experience is preferred.
• CompTIA A+ certification or related Audio/Video certification (CTS) or relevant technology certification/credentials is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.