Installation- Part-Time Field Sales Technician in Washington, D.C.

ClearCaptions; Washington (District of Columbia); Remote; USD 80,000 - 100,000; Part time

Job summary

A communication solutions provider is seeking a Part-Time Field Sales Technician in Washington, D.C. This role involves training senior customers on ClearCaptions devices and providing excellent customer service. Ideal candidates will be flexible, reliable, and possess strong communication and organizational skills. Compensation is $18/hr plus $25 per installation, with significant travel required.

Qualifications

• Must have a valid driver's license and a clean driving record.
• Available to work flexible hours, including weekdays and weekends.
• Comfortable working with seniors and people with impairments.

Responsibilities

• Setup and troubleshoot ClearCaptions devices at customers’ homes.
• Train customers on how to use devices and their features.
• Assist Business Development Managers with lead generation.

Skills

Customer service

Relationship building

Problem-solving

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Salesforce

Job description

Overview

Installation- Part-Time Field Sales Technician in Washington, D.C.

Washington, DC, USA

Job Description

Do you enjoy working with the senior community? ClearCaptions

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

For the position of Part-Time Field Sales Technician, ClearCaptions is looking for a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the opportunity to individually train our customers in using ClearCaptions equipment and service to effectively enrich their lives.

As a Field Sales Technician for ClearCaptions, you must enjoy working with a variety of people in their homes, mostly senior citizens. This is a part-time position working 25-30 hours per week for those who enjoy and excel when working independently.

This is an in-field position based out of a home office and reports to a Business Development Manager.

What you will do

• Setup and troubleshoot ClearCaptions’ devices at our customers’ homes.
• Courteously train customers on how to use ClearCaptions’ devices and their features.
• Must provide excellent customer service and adapt to unique needs of individual customers to meet business requirements.
• Assist Business Development Managers with lead generation activities as needed.
• Complete service/repair calls as assigned.
• Accurately maintain customer records in Salesforce.
• Complete required reports and feedback on customer interactions.
• Maintain adequate inventory of equipment and supplies to service customers in a timely manner.
• Other duties as assigned.

The kind of people we look for

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications

• High school diploma or equivalent.
• Current, valid driver’s license, clean driving record and a personal insured vehicle.
• Ability to travel up to 95% by automobile in the assigned region, up to a 50-mile radius.
• Willing and available to work flexible hours, weekdays typically between 9am-6pm, optional weekends depending on scheduling availability.
• Work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and people with health conditions or impairments.
• Must be reliable, punctual and be flexible in constantly changing environments.
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands

• Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss.
• Sitting, standing, and walking (95-100%)
• Stoop, bend, crouch, reach, twist, and grasp (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
• Ability to lift or move up to 25 pounds.

Work environment is primarily indoors in customer’s home, exposure to all types of weather and temperature conditions during work, and exposure to hazardous driving and traffic conditions.

Travel is approximately 95% up to a 50-mile radius.

Compensation

$18/hr plus $25 per installation.

Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

ClearCaptions is an Equal Opportunity Employer.