Installation Lead

Douron, Inc.; Owings Mills (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Douron, Inc. is seeking an Installation Lead to supervise on-site teams, load and transport materials, and ensure high-quality furniture installations at client locations. The role requires strong leadership, safety awareness, and excellent customer service.

You will oversee equipment handling, collaborate with schedulers, and serve as the on-site point of contact for customers, ensuring timely and professional execution of projects.

Qualifications

• Valid drivers license with a clean driving record.
• Valid DOT medical card.
• CDL credentials if needed for the type of vehicles assigned to the route.
• High school diploma or equivalent preferred.
• 1 years experience in a responsible or lead role strongly preferred.
• 6 months experience driving a box truck strongly preferred.
• 6 months experience in an installation or construction role preferred.
• Experience in wholesale workspace furniture industry a plus.

Responsibilities

• Lead installation teams and coordinate loading/unloading of trucks.
• Install office furniture and fixtures at client sites with professional workmanship.
• Act as on-site foreman and customer point of contact.
• Ensure safety guidelines and company policies are followed.
• Inspect and prepare materials per project manifest.
• Maintain a clean, safe work environment and tidy client spaces.

Skills

Valid drivers license

Reliable transportation

Attention to detail

Excellent communication

Team leadership

Safety compliance

Education

High school diploma or equivalent

Tools

Box truck operation

Vehicle maintenance knowledge

Job description

POSITION SUMMARYThe Installation Lead is responsible for leading installation teams, delivering materials to client sites, and efficient, professional workmanship on site installing furniture and fixtures. This position acts as the on-site foreman to the team, leading by example with strong tool skills, great customer service, and excellent policy adherence. The Installation Lead works alongside the crew, coordinating the loading and unloading of trucks, leading the assembly and installation of office furniture, overseeing careful and responsible interaction with client spaces, and keeping the team on task. The Installation Lead is also responsible for the safe and timely transportation of team members, equipment, and goods to and from client sites.POSITION EXPECTATIONSEnsures all office furniture and fixtures, including systems furniture, case goods, accessories, and wall-hung units, are installed effectively, efficiently, and with high customer satisfactionAccurately pulls, prepares, and stages product and materials; assembles and levels furniture according to manufacturer instructionsPerforms basic installation functions, such as carrying and lifting, crating or uncrating product, assembling panels and components, cleaning and detailing, installing locks, etc.Collects, checks, and loads all the day’s orders listed on daily project manifestChecks and loads all outgoing project materialsEnsures load is secure and cannot shift or fall in transitAudits any outgoing orders and requests changes as necessaryMarks any issues and reports to managementDelivers all outgoing product to clients and handles open pick-up requestsEnsures the crew is safely at the client site in a timely mannerReceives calls from the Douron team and makes accommodations for special requests as necessaryProcesses all customer returns and undelivered items dailyReports any undelivered orders and pick-up issues to Installation ManagerMaintains up-to-date vehicle checklist and reports concerns to managementMaintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulationsUnderstands all company safety guidelines and protocols outlined in the Safety HandbookFollows up on vehicle maintenance and inspections according to federal, state, and company guidelinesInspects product thoroughly for concealed damages and reports any findings according to company procedureCarefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksitesMindfully shows care at worksites, including responsible treatment of client property and facilities:Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;Ensures no damage to client property or goods, whether item is preexisting or part of installation;Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;Confirms no product, materials, or tools are unintentionally left behind at worksiteMaintains and uses company equipment appropriately, responsibly, and safely without damage or lossUses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team liftReviews upcoming assigned projects and make appropriate preparations in advance, including coordinating with the installation team, communicating with the company schedulers, and ensuring the truck is loaded with the needed product and equipmentClearly communicates with the installation team, delegating tasks and guiding procedureActs as the on-site point-of-contact for the customer during the installationVerifies other installers’ work each day to ensure qualityAppropriately wraps and secures all product to minimize the risk of damageCollects supporting materials as needed, such as pictures for warranty claims or client signaturesInforms Installation Manager of any personnel updates or concernsMaintains compliance with all company guidelines and company established standardsMaintains clear and timely communication with management, including updates and concernsBuilds a familiarity with the company’s product, including brands, specifications, finishes, and descriptionsMaintains customer confidence and protects operations by keeping information confidentialOther duties as assignedMINIMUM QUALIFICATIONS & SKILLSEducation, Certifications, and/or Licenses:Valid driver’s license with a clean driving recordValid DOT medical cardCDL credentials if needed for the type of vehicles assigned to the routeHigh school diploma or equivalent preferredExperience:1 year’s experience in a responsible or lead role strongly preferred6 months’ experience driving a box truck strongly preferred6 months’ experience in an installation or construction role preferredExperience in wholesale workspace furniture industry a plusKnowledge/Skills:Knowledge of safe use of tools and equipmentKnowledge of driving in a commercial environment, including procedures and vehicle maintenanceProficiency with basic math skillsAbility to read measurements, installation instructions, and furniture layoutsAbility to work irregular hours, extended shifts, and weekends as neededPossesses consistent access to reliable transportation that can accommodate varying start timesProficiency with PCs and basic computer softwareAbility to exchange information with others and understand and following directionsAbility to be attentive to detailsAbility to work fully in personExcellent presentation, listening, verbal, and written communication skillsAbility to manage and organize time to meet objectives and deadlinesAbility to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work doneLives and leads by company values and serves as an example of the best we want to see in our team.Ability to interact professionally with customers, vendor partners, and fellow employeesHighly motivated to learn and grow - self-directed and proactiveReliable and responsiveDemonstrates honesty, integrity, and conscientiousness – cares about doing the right thing, not the easy thingPossesses a positive attitude and sense of humorPossesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challengesPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.While performing the duties of this job, the associate may be required to do the following:Ascend and descend ladders, stairs, scaffolding, and rampsPerform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squatMove self in different positions to accomplish tasks in various environmentsRemain in a stationary position, often standing or sitting for prolonged periodsMove about to accomplish tasks or move from one worksite to anotherAdjust or move objects up to 2,000 lbs. in all directions using proper lifting technique and equipmentLift up to 100 lbs. unassistedOperate machinery, power tools, and standard warehouse material-handling equipmentOperate motor vehiclesCommunicate with others to exchange informationRepeat motions that may include the wrists, hands and/or fingersAssess the accuracy, neatness, and thoroughness of workWORKING CONDITIONS AND ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.While performing the duties of this job, the associate regularly works in a fast-paced, noisy, non-temperature-controlled environment, varying between internal warehouse environments, delivery vehicles, outdoors, and internal/external customer locations.COMPENSATIONWage range: $20 - $23 per hour, paid on a biweekly basisMedical, dental, and vision insurance available for single or family coverage for full-time employeesEmployer-paid disability, AD&D, and life insurances coverageAdditional insurance and savings account opportunities401(k) plans with company match for qualifying employeesPaid time off and holidaysAbout the CompanyDouron a Division of TSRC, Inc. (The Supply Room Companies, Inc.) is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the largest independent office supply dealer in the Mid-Atlantic region, and have locations in Colorado, Delaware, Maryland, Virginia, and Wyoming. A family-owned and -operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.TSRC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.If you are a qualified individual with a disability or are a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at [phone].TSRC, Inc. maintains a drug-free workplace.