Installation & Field Service Technician (Houston)

TroGroup; Houston (TX); Hybrid; USD 50,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as an Installation & Field Service Technician in Houston! Join a forward-thinking company known for its innovative laser technology and customer-centric approach. In this role, you'll provide exceptional customer service, perform onsite repairs, and deliver technical training. With a strong focus on teamwork and collaboration, you'll work closely with cross-functional teams to ensure customer satisfaction. Enjoy competitive benefits, including health insurance and a 401K with company match, in a dynamic work environment that values your skills and contributions. If you're ready to take your career to the next level, we want to hear from you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Paid Vacation

Qualifications

• Associates degree or technical certification in engineering principles.
• Experience in software, electronics, and mechanics is beneficial.

Responsibilities

• Provide exceptional customer service and technical support.
• Diagnose machine difficulties using diagnostic tools.
• Install and configure hardware and software upgrades.

Skills

Mechanical Aptitude

Electrical Knowledge

Analytical Skills

Communication Skills

Laser Systems Knowledge

CAD/CAM Software Proficiency

Education

Associates Degree in Engineering

Technical School Certification

Tools

Corel Draw

Adobe Illustrator

AutoCAD

Alpha CAM

Master CAM

Job description

Installation & Field Service Technician (Houston)

2 weeks ago Be among the first 25 applicants

This range is provided by TroGroup. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

Exciting Opportunity - please note travel requirements and in-office hybrid requirements. This position does not provide relocation assistance or visa sponsorship.

About Trotec:

Trotec Laser is a leading international provider of advanced, high-speed laser equipment for cutting, engraving and industrial marking. With the broadest product line on the market, Trotec systems are used to cut, engrave or mark a wide range of materials including wood, paper, metal, acrylic, leather, stone, plastics, and more. The company's extensive line of quality laser systems, coupled with its unmatched service and support offerings, have made Trotec one of the industry's leading resources for computer controlled engraving equipment and marking systems. Trotec highly values innovation and R&D; in fact, over a decade ago Trotec developed the world's first laser system that combines CO2 and fiber laser technology in one machine. All major equipment components and products are manufactured in the U.S. and Austria. Trotec machines are currently used in more than 90 countries around the globe. With 500 employees working in 17 international sales branches, Trotec offers customers an international service and sales network. Trotec's U.S. presence is headquartered in Plymouth, Mich., with additional service and support centers in Anaheim and the San Francisco Bay area, Calif., Arlington, Texas, Atlanta, Ga, Hillsborough, N.J., Raleigh, N.C., Seattle, Wa., and Tampa, Fla. For more information, please visit www.troteclaser.com.

About the Position:

Are you a customer-focused, self-starter, with strong technical skills? Are you looking for an opportunity with a growing company that offers a fast-paced, exciting working environment and excellent benefits for you and your family? Then we want to hear from you! We are seeking an experienced installation & field service technician to join our team in Houston, Texas.

Description:

Galvo and Flatbed - Co2 and Fiber Laser Machinery. Provides onsite repairs and technical training as well as technical support via phone, email and other electronic communication between customers and sales staff. This position requires frequent travel within the US. This is a direct hire position, and pay will be based on relevant experience. Trotec offers a friendly work environment, competitive benefits including health, dental, vision, and life insurance, 401K with company match, and paid vacation. Qualified candidates can interview and start immediately.

You will be required to be onsite 2 days per week at our location in Houston - 505 N Sam Houston Pkwy E, Houston, TX 77060. You must be able to commute to this location periodically.

New Hire Training will take place one week in Arlington TX and one week in Plymouth MI at the company's expense. You must be able to travel to these locations when you start employment.

Responsibilities:

• Provide exceptional customer service.
• Interact professionally with customers.
• Use visual clues, computer programs, diagnostic tools to diagnose machine difficulties.
• Apply electrical and electronic knowledge to troubleshoot and resolve issues.
• Coordinate with cross-functional teams such as applications, sales, and customer service.
• Submit organized and detailed service reports for each repair.
• Assist in developing or updating technical documentation.
• Work independently in compliance with safety standards.
• Must be able to lift 70 pounds without aid.
• Diagnose system problems and advise on operational or repair issues via onsite visit, email, phone, or other electronic communication.
• Perform effectively under high-pressure situations.
• Provide operational, applications, and maintenance training to customers.
• Install and configure hardware and software upgrades.
• Perform other duties as assigned.

Skills and Experience:

• Strong mechanical and electrical aptitude and knowledge.
• Ability to read electrical diagrams and mechanical drawings.
• Detail-oriented with excellent analytical and organizational skills.
• Excellent communication skills (oral and written).
• Knowledge of laser systems (CO2 and/or fiber).
• Proficiency in graphic design and CAD/CAM software such as Corel Draw, Adobe Illustrator, AutoCAD, Alpha CAM, Master CAM, or similar.
• Ability to work independently and meet deadlines.
• Promptly respond to support emails and calls.
• Self-motivated, organized, and attentive to detail.

Experience/Education:

Associates degree or technical school certification in engineering principles or a suitable combination of education and work experience. Experience in software, electronics, digital circuits, wiring, mechanics is beneficial. Must maintain a valid driver’s license and clean record.