Installation Engineer - US

Domino Group; Gurnee (IL); Remote; USD 70,000 - 85,000; Full time

Job summary

Domino Group in Gurnee, IL is seeking an Installation Engineer who travels to customer sites to install Domino printers and accessories, ensuring installations are neat and compliant with safety guidelines. The role includes on-site and remote fault finding, preventive maintenance to maximize uptime, and providing technical training plus telephone support.

Candidates should have an Associates degree in a technical field and at least five years of electro-mechanical servicing experience.

Qualifications

• Associates degree in a technical field required.
• 5 years of related experience servicing or maintaining electro-mechanical equipment.
• Experience using basic hand tools, power tools, and electrical test equipment like digital volt meters.
• Valid Driver’s License required.

Responsibilities

• Travel to customer sites to install Domino printers and accessories.
• Provide technical product and Health & Safety training to customers.
• Install Domino equipment with neat routing of hoses and cables.
• Perform on-site and remote fault finding and repairs.
• Carry out preventive maintenance to maximize uptime.
• Provide telephone technical support when needed.
• Maintain service records and follow Domino procedures.
• Coordinate with site personnel including managers and electricians.
• Manage Domino parts inventory and keep work area safe.

Skills

Excellent communication

Time management

Analytical and problem-solving

Prioritization

Education

Associates degree in a technical field

Job description

Location

Gurnee - Head Office, United States

Job Title: Installation Engineer

Compensation: $70,000 - $85,000 (based on qualifications)

Position Summary

This position is responsible for traveling to customer sites and installing Domino supplied printers and accessories.

Location

Field Based

Main Responsibilities/Essential Functions

• Travel to locations including customers, vendors, and Domino offices (80%-100%)
• Install Domino supplied printers and accessories at customer sites
• Provide technical (product) and Health & Safety training to customers on Domino-supplied products
• Ensure all installations are completed so that any hoses, cables, or wires are routed in a neat visually appealing manner
• Undertake on-site and remote fault finding and repair of Domino-supplied equipment.
• Carryout repair services or preventative maintenance services to maximize uptime in line with Customer production schedules and equipment specifications
• Provide telephone technical support when appropriate
• Maintain records of and follow Domino service procedures and technical bulletins
• Liaise appropriately with site personnel who may include managers, operators, maintenance staff, and electricians
• Provide timely response to internal and external Customers
• Initiate proactive action on behalf of the Customer
• Provide closed loop feedback on all escalated Customer actions
• Work comfortably in a remote environment
• Self-motivated/organized, and operates without the need for direct supervision/guidance
• Performs all administrative work-related tasks in a timely manner.
• Manage Domino parts inventory for accuracy
• Ensure work area is clean and safe at all times

Supervisory Responsibilities

None

What You Need

Education & Experience

• Associates degree in a technical field required
• 5 years of related experience servicing or maintaining electro-mechanical equipment
• Experience using basic hand tools, power tools, and electrical test equipment like digital volt meters
• Valid Driver’s License required

Skills & Knowledge

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks

Physical Demands

• Medium work. Medium work involves lifting no more than 50 pounds at a time, with frequent lifting or carrying of objects weighing up to 25 pounds.

Health & Safety Concerns

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• Ergonomic risk factors - repetitive actions, such as heavy lifting or the use of tools with significant vibration
• General Office Environment

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference?!