Installation Engineer | Remote | AirStrip

NantHealth; San Antonio (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

AirStrip, a leading company in mobile-first clinical solutions, is looking for an Installation Engineer to perform installations and provide tier 2 support across the healthcare sector. The ideal candidate will possess a bachelor's degree, relevant technical certifications, and experience in healthcare IT. This position demands strong problem-solving skills, attention to detail, and the ability to work independently, alongside collaborative teamwork to ensure customer satisfaction. Join AirStrip to help revolutionize patient care with cutting-edge technology.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) with 3% company match

Paid Time Off and Flex Time Off programs

Growth and development opportunities

Unlimited LinkedIn Learning access

Paid holidays and parental leave

Employee Assistance Program

Life & Disability Insurance

Discounts on cell phone plans

Qualifications

• 2-4 years of experience in technical/server support or Healthcare IT required.
• Experience with HL7 messaging standards and DICOM interfaces is preferred.

Responsibilities

• Perform installation, configuration, and testing of AirStrip software.
• Provide Tier 2 support to customers regarding installation and operation issues.
• Maintain documentation in Salesforce for all installations and updates.

Skills

Problem-solving

Troubleshooting

Teamwork

Critical Thinking

Time Management

Education

Bachelor's degree in a related field

CompTIA A+

CompTIA Network+

ITIL 4 Foundations

Microsoft Technology Associate

Job description

Installation Engineer | Remote | AirStrip

Monday, July 7, 2025

Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.

We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!

AirStrip is adding an Installation Engineer to our team. In this role, you will complete initial installation, configuration, and testing of all products within the AirStrip portfolio and serve as a tier 2 technical support team member, engaging with customers across the healthcare landscape. You should be a skilled technical support professional with impeccable attention to detail, follow-through, and the ability to build rapport with team members and customers.

Please note, this position requires on-call availability for holidays and weekends, as assigned.

Day-to-day activities include, but are not limited to:

• Perform initial installation, configuration, and testing of AirStrip software at customer sites. Complete installation and validation checklists and documentation for new installations and upgrades.
• Participate as a project team member with the Delivery Project Management Office for installations and work orders. Assist with determining customer technical architecture and required work to enable AirStrip products to operate safely and effectively in the customer environment.
• Perform updates, upgrades, and patches to AirStrip software at customer sites, updating Salesforce customer records to maintain meticulous documentation of all installations and work performed.
• Provide Tier 2 support to customers and partners regarding AirStrip and partner software installation and operation, device validation, and escalate issues as needed, documenting actions in Salesforce.
• Provide after-hours (24/7/365) installation and support as required.
• Engage with AirStrip Development teams for transitioning new software and versions into production, including testing, training, and peer mentoring in Tiers 1 & 2.

Education & Experience Requirements:

• Bachelor's degree in a related field or equivalent professional experience.
• Certifications: CompTIA A+, CompTIA Network+, ITIL 4 Foundations, Microsoft Technology Associate.
• 2-4 years of experience in technical/server support or Healthcare IT, including interactions with healthcare IT vendors and hospital IT staff, and experience leading or supporting technical staff.
• 2-4 years of experience with HL7 messaging standards and interfaces, and DICOM interfaces.

Required Knowledge, Skills, and Abilities:

• Problem-solving and troubleshooting skills with critical thinking and work prioritization.
• Strong time management and ability to switch tasks efficiently.
• Teamwork skills, including cross-functional collaboration.
• Conflict resolution and consensus-building skills.
• Self-motivation and ability to work independently.
• Deep product knowledge or ability to learn quickly, aligning customer goals with product capabilities.
• Ability to earn trust and respect as an escalation point for installation issues.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy.

The salary range for US-based applicants will depend on qualifications, experience, and location.

We value our employees' total wellness, offering comprehensive medical, dental, and vision insurance, financial planning, wellness discounts, and unlimited LinkedIn Learning access.

Additional benefits include:

• Paid Time Off and Flex Time Off programs
• Growth and development opportunities
• 401(k) with 3% company match
• Paid holidays and parental leave
• Employee Assistance Program
• Discounts on cell phone plans
• Life & Disability Insurance
• And more!

AirStrip is a mandatory vaccination employer in the US and Canada for COVID-19 and variants, requiring employees to be fully vaccinated where legally permitted. Accommodations are available for medical or religious reasons.

AirStrip is an equal employment opportunity employer, committed to diversity and inclusion in the workplace.

• Job Family: Customer Support and Services - Installation