Installation Engineer - Linear Accelerators - Southern US

NCBiotech; Cary (NC); On-site; USD 53,000 - 72,000; Full time

Benefits offered by this job

Fleet vehicle use

Job summary

Siemens Healthineers seeks a skilled field service professional in Cary, NC for on-site installation and service of sophisticated medical systems. You will diagnose and repair equipment, train customers, and maintain documentation while ensuring safety and regulatory compliance.

Travel up to 10 days with four days off, plus overtime opportunities. A strong background in electro-mechanical engineering, RF devices, and network integration is required.

Qualifications

• High School Diploma or equivalent; 2–4 years related experience or higher education preferred.
• Knowledge of electro-mechanical engineering, RF energy devices and electronic cooling systems.
• Proficiency with test equipment for verification and calibration of electronic equipment.
• Basic networking skills to connect the machine to the customer server.
• Knowledge of PC-based systems and related technical experience.
• Customer-focused attitude and strong interpersonal communication skills.
• Fluent in English, written and spoken.

Responsibilities

• Provide on-site installation of linear accelerators and imaging systems and oversee diagnoses, troubleshooting, service, and repair of equipment.
• Check and approve system operational quality.
• Instruct customers in operation and maintenance of the system.
• Serve as liaison with customers on administrative and technical matters for projects.
• Install, upgrade, and support a wide range of company products per guidelines to ensure proper operation.

Skills

Electro-mechanical engineering

RF energy devices

Test equipment calibration

Networking basics

PC-based systems

Customer focus

Interpersonal communication

English fluency

Education

High School Diploma or equivalent

Associates or Bachelor's in related field preferred

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

What You Will Do

• Provides highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades. This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

What You Will Have

• High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Basic networking skills in order to integrate the machine onto the customer server
• Knowledge of and professional technical experience with PC based systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in English, both written and spoken

What Will Set You Apart

• Experience with RF Energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques
• Basic computer usage and debugging skills
• Basic understanding of imaging systems
• Desire to build a career and develop robust skill sets

Ability to TRAVEL for 10 Days and then have 4 days off throughout the year. Overtime and Shift Diff provided.

Company vehicle provided - Can be used for Personal Use

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

The Base Pay Range For This Position Is

$52,720 - $72,490 plus Differential/Overtime

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Role also has a differential, provides OT opportunities and a robust benefit package.

Many Varian clients require Varian employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during employment in this position. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license or passport). Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

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