Installation Engineer - Linear Accelerators - N/NE - Field/Travel

Siemens Healthineers; Lebanon (NH); On-site; USD 50,210 - 70,000; Full time

Benefits offered by this job

Company vehicle provided

401(k) match

Tuition reimbursement

Paid time off

Job summary

Siemens Healthineers seeks an on-site customer support engineer to install, diagnose, service and repair complex imaging and accelerator equipment. You will train customers on operation and maintenance and coordinate spare parts and service requests to ensure proper functioning.

You will also act as a liaison with customers on administrative and technical matters, documenting installation data and providing reports to assist project teams. Location requires proximity to airport access and travel

Qualifications

• High School Diploma or equivalent with 2–4 years related experience; degree preferred.
• Knowledge of electronic and electro-mechanical engineering, RF energy devices, and electronic cooling systems.
• Proficient with test equipment for verification and calibration of electronic equipment.
• Basic networking skills to integrate the machine onto the customer server.
• Fluency in English, written and spoken.

Responsibilities

• Provide highly visible customer support through on-site installation of linear accelerators and imaging systems and oversee diagnostics, service and repair of complex equipment.
• Check out and approve operational quality of system equipment.
• Instruct customers in operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters; interpret needs and facilitate resolution.
• Support field activities including system hardware/software, PCs, and networking/wireless installs and upgrades.
• Demonstrate equipment operation and specifications according to CAP.
• Advise customers on spare parts orders or service requests to ensure operation of VMS equipment.
• Input detailed installation and upgrade records; provide timely reports as needed.

Skills

Electronic engineering

Electro-mechanical

RF energy devices

Electronic cooling

Test equipment

Networking basics

PC-based systems

English fluency

Education

High school diploma or equivalent

Associates/Bachelor’s in related field

Job description

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We value diversity and individuality and support professional and personal growth within a global environment that fosters innovative thinking and collaboration.

What You Will Do

• Provide highly visible customer support through on-site installation of linear accelerators and imaging systems, and oversee diagnostics, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects; interpret customers’ needs and facilitate resolution.
• Support field activities including system hardware/software, PCs, and networking/wireless networking installs and upgrades; support a wide range of company products to ensure customer equipment operates properly.
• Demonstrate to customers equipment operation and specifications according to Customer Acceptance Procedure (CAP).
• Advise customers on spare parts orders or service requests to ensure customers can operate their VMS equipment safely and effectively.
• Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed installation and upgrade records into company information systems to ensure up-to-date customer installation information is available to other functions.
• Maintain professionalism and safety in accordance with guidelines and customer regulations to perform activities under safe conditions.
• Perform parts inventory and ordering for installations, including replenishing spare parts kits and handling shipments per procedure.
• Maintain technical documentation regarding operating characteristics and development of products to improve installation efficiency.
• Complete installation documentation and data-tracking requirements; provide timely reports (FSRs, time sheets, expense reports) as needed.
• Use prescribed problem-resolution escalation procedures and request technical assistance as necessary.

What You Will Have

• High School Diploma or equivalent with 2–4 years related experience, or Associates/Bachelor’s degree in a related program preferred.
• Knowledge of electronic and electro-mechanical engineering, RF energy devices, and electronic cooling systems.
• Proficient in using test equipment for verification and calibration of electronic equipment.
• Basic networking skills to integrate the machine onto the customer server.
• Knowledge of PC-based systems and customer-focused attitude.
• Articulate interpersonal communication skills; fluency in English (written and spoken).
• Location: Close to an airport and within reasonable commuting distance.

What Will Set You Apart

• Experience with RF energy devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.
• Reside within 1 hour of a major U.S. airport in the Zone Location.

Travel and Other Requirements

Ability to travel for 10 days followed by 4 days off throughout the year. Overtime and shift differential provided.

Benefits and Compliance

Company vehicle provided (can be used for personal use) – governed by Fleet Safety Policy. A valid driver’s license and compliance with state/local laws are required. Salary range: $50,210–$70,000 plus overtime, differential, bonus, PTO, holidays, 401(k) match, medical/dental/vision, tuition reimbursement, and more.

Vendor credentialing requirements may apply to access client sites and must be maintained during employment; requirements vary by client and may include identification, background checks, drug screens, immunizations, TB testing, and healthcare trainings.

Equal Employment Opportunity and Notices

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, veteran status, or other protected categories. EEO is the Law. Reasonable accommodations are available for applicants with disabilities. California Privacy Notice and export control/privacy statements apply where applicable. For more information, visit the company career page.