Installation Coordinator

ADP, Inc.; High Point (NC); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive Compensation

Health, dental, vision insurance

401(k) matching

Profit sharing

Paid holidays

Vacation/PTO

Life Insurance

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking an Installation Coordinator in High Point, NC to manage post-sales installation activities. You will ensure a seamless customer experience by updating timelines, coordinating with technicians, and communicating changes in real time.

Responsibilities include scheduling, proactive customer outreach, and processing final payments and paperwork.

Qualifications

• High School diploma or GED required; construction experience preferred.
• Strong organizational and interpersonal skills; focus on accuracy.
• Excellent verbal and written communication and problem-solving ability.
• Ability to manage multiple priorities in a fast-paced office.
• Proficiency with Microsoft Office 365 and scheduling systems.

Responsibilities

• Serve as primary point for customers and colleagues during post-sales installation.
• Coordinate installation schedules with technicians and internal teams.
• Provide timely updates and manage customer expectations throughout the installation.
• Handle calls and emails professionally and document project progress.
• Collect final payments prior to installation and review paperwork.

Skills

Organizational skills

Proactive attitude

Verbal & written communication

Multitasking

Learning business systems

Education

High School diploma or GED

Construction/building materials experience preferred

Tools

Microsoft Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical High Point, NC, US

3 days ago Requisition ID: 2118

Salary Range: $22.00 To $23.00 Hourly

JOB SUMMARY

The Installation Coordinator serves as the primary point for our customers and fellow employees who need assistance with all post-sales activities. This role is responsible for ensuring a seamless customer experience during the entire installation process by responding promptly, shifting priorities as needed, and communicating updates in real time as situations evolve.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Always exhibits the highest standard of personal ethics and adheres to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Deliver exceptional customer service while building positive relationships with customers and team members.
• Contact customers to welcome them, explain the installation process, and provide a tentative installation timeline while resolving customer concerns by identifying solutions and coordinating appropriate follow-up.
• Manage incoming/outgoing calls and emails with professionalism.
• Manage project timelines from order receipt through final completion, including adjusting schedules and product readiness as needed.
• Confirm customer readiness and coordinate scheduling to ensure successful installations.
• Maintain proactive communication with customers to provide timely updates on project before, during, and after installation.
• Coordinate installation schedules with Installation Technicians, installers, and other internal departments.
• Coordinate recovery orders and schedule follow-up visits with Installation Technicians when additional work or materials are required.
• Collect final customer payments prior to installation per Contract.
• Review project documentation and process completion paperwork.

REQUIREMENTS

• Strong organizational skills, attention to detail, and a commitment to providing exceptional customer experience.
• Proactive, take-action attitude with strong problem-solving skills.
• Excellent verbal and written communication skills.
• High proficiency in Microsoft Office 365 and other essential business applications.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced office environment.
• Ability to learn and effectively use multiple business systems for scheduling, tracking, reporting, and customer communication.

EDUCATION AND EXPERIENCE

• High School Graduate or GED required.
• Construction, building materials, or supply industry experience preferred.
• Minimum of 2 years successful Customer Service

BENEFITS

• Competitive Compensation
• Insurance (medical, dental, vision)-First of the month after 30 days of employment
• 401(k)/ 401(k) matching- 100% of first 1% contributed and 50% of the next 5% after 1 year of employment
• Profit sharing
• 10 Paid Holidays
• Vacation/ PTO
• Life Insurance

Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:

• Culture-We are a team-oriented company. We believe in our employees and strive to improve the lives of those we serve.
• Growth-We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work-Life Balance-We take pride in our employees having a well work-life balance
• Our People-Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Check out our website and see if Pella will be a great fit for you!

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.