Installation and Service Technician II, Smart Business

American Automobile Association; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an Installation and Service Technician II to manage the installation and maintenance of low voltage systems. The role requires technical skills in security systems, strong attention to detail, and the ability to lead projects. Join a collaborative environment where your contributions are valued and rewarded with great benefits, including 401k matching and paid time off.

Benefits

401k Matching

Medical, Dental, Vision benefits

Paid Holidays

Paid Time Off

Free AAA Classic Membership

Tuition Reimbursement Program

Qualifications

• Must obtain and reinstate an alarm agent license.
• Must maintain a clean driving record.

Responsibilities

• Install and program security, access, and CCTV systems.
• Perform fire alarm inspections and repairs.
• Maintain communication with project manager and customers.

Skills

Basic electrical knowledge

Advanced troubleshooting

Attention to detail

Teamwork

Proficient computer skills

Education

High School diploma or GED

2-4 years of experience in the security industry

Tools

Hand tools

Job description

Installation and Service Technician II, Smart Business page is loaded

Installation and Service Technician II, Smart Business

Apply locations A3 Smart Home - Tempe, AZ time type Full time posted on Posted 10 Days Ago job requisition id J136828

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Installation and Service Technician Smart Business II is responsible for installation, repair, and maintenance of all low voltage systems for our new and existing customer base. These services are critical for the ongoing customer service experience and satisfaction of our members. This position will work directly with project management and coordination to complete tasks.

ESSENTIAL FUNCTIONS RESPONSIBILITIES / JOB DUTIES

• Install and program security, access and CCTV systems in commercial properties without assistance. Assist on fire alarm installs with direction and guidance provided by certified lead installer. Responsible for installing or adding basic electrical outlets when required. Reading and understanding blueprints and schematics with the ability to create as-builds and delegate tasks. Maintain communication with the project manager and coordinate in real time in order to address scheduling or other job related issues. Communicate with customers in full regarding the current job and any changes or issues.
• Clock in and out of jobs/tickets and entering detailed notes – including job needs, return trips and additional equipment. Maintain professional appearance, as well as company provided vehicles. Maintain a clean and organized work space. Managing job/ticket costs. Must be professional and organized at all times. Maintaining accurate inventory on your company provided vehicle.
• Perform fire alarm inspections, identifying deficiencies and upgrade opportunities. Perform fire alarm repairs, maintenance, and upgrades. Create reports for customer and agency documentation and submittal. Perform security alarm, CCTV and Access repairs, maintenance, and upgrades with no assistance. Support service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Maintain relationships with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors. Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth. Must stay in compliance with company training courses. Must follow company policies and procedures. On call service.

KNOWLEDGE AND SKILLS

• Basic electrical knowledge and ability to install and wire electrical outlets.
• Must have the ability to lead a job, provide direction and guidance to fellow technicians
• Advanced troubleshooting skills with no assistance on low voltage systems
• Ability to read and install systems per design drawings and sales proposals
• Position requires high level of efficiency, attention to detail, quality control, and teamwork
• Proficient computer skills
• Candidate must possess all necessary hand tools to complete daily tasks

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
• High School diploma or GED
• 2-4 years of experience in the security industry
• Must obtain and reinstate an alarm agent license
• Must maintain a clean driving record at all times and report any issues within 24 hours to your manager

• Preferred Qualifications
• E xperience in specific systems such as Qualisys, Digital Watchdog and Brivo. Fire alarm exposure is a plus.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

• Must be able to climb ladders and lift up to 50lbs.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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About Us

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana.

We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles.

We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.