Installation and Repair Technician

Bug Tussel Wireless; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health insurance

Health Savings Account

Life insurance

Paid time off

Referral program

Vision insurance

Employee assistance program

Job summary

Bug Tussel Wireless in Green Bay, Wisconsin is seeking an Installation and Repair Technician to install and maintain wireless and fiber internet for residential and commercial customers, ensuring reliable connectivity in rural and urban settings.

You will conduct site surveys, configure equipment, troubleshoot issues, perform inventory control, maintain accurate records, and deliver excellent customer service while adhering to safety regulations and company policies; willingness to relocate to

Qualifications

• High School Diploma or equivalent.
• Basic computer skills.
• 2 years’ industry experience preferred, will train the right candidate.

Responsibilities

• Install and configure wireless and fiber internet equipment for residential and commercial customers.
• Troubleshoot and repair wireless and fiber internet equipment and connectivity issues.
• Conduct site surveys to determine the best location for wireless and fiber internet equipment installation.
• Maintain accurate records of installation/repair work and inventory.
• Provide exceptional customer service and support.
• Ensure that all work is completed in compliance with safety regulations and company policies.
• Participate in training and professional development opportunities.
• Perform other duties as assigned by the Installation and Repair Supervisor.

Skills

Wireless installation

Troubleshooting

Customer service

Teamwork

Climbing

Education

High School Diploma

Job description

Founded in 2003, Bug Tussel was created to provide reliable internet in rural areas often neglected by traditional providers. With a mission to deliver high-quality, high-speed internet, we serve communities with as few as 2 to 5 households per square mile. Today, we offer both wireless and fiber internet, ensuring faster, more reliable connectivity for businesses, schools, healthcare facilities, and residents.

JOB SUMMARY

The Installation and Repair Technician is responsible for installing and maintaining wireless and fiber internet equipment for residential and commercial customers.

KEY DUTIES & RESPONSIBILITIES

• Install and configure wireless and fiber internet equipment for residential and commercial customers.
• Troubleshoot and repair wireless and fiber internet equipment and connectivity issues.
• Conduct site surveys to determine the best location for wireless and fiber internet equipment installation.
• Maintain accurate records of installation/repair work and inventory.
• Provide exceptional customer service and support.
• Ensure that all work is completed in compliance with safety regulations and company policies.
• Participate in training and professional development opportunities.
• Perform other duties as assigned by the Installation and Repair Supervisor.
• Signal testing equipment prior to installation
• Installing subscriber modules on customer’s homes
• Keeping track of equipment inventory
• Proper care and maintenance of company provided equipment and vehicles.
• Actively participate in company sales program
• Perform other duties as assigned by the Wireless Internet Installation and Repair Supervisor.

REQUIRED SKILLS & ABILITIES

• Strong understanding of wireless and fiber internet technology and installation practices.
• Experience troubleshooting and repairing wireless and fiber internet equipment and connectivity issues.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment, or independently.
• Climbing with harness

EDUCATION & EXPERIENCE **

• High School Diploma or equivalent
• Basic computer skills
• 2 years’ industry experience preferred, will train the right candidate.

PHYSICAL REQUIREMENTS

• Working and driving in various environments, including inclement weather.
• Using ladders, lifts, or climbing TV antennas, towers, and silos.
• Walking and working on rooftops.
• Ability to lift occasionally 50 lbs.

Job Type: Full-time

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Green Bay, WI: Relocate before starting work (Required)