Install Operations Manager

Landing; San Antonio (TX); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Stock options

Health benefits: medical, dental, VIsn

401(k) plan

ImmediatePay access

Generous PTO

Landing Stays travel perk

Job summary

Landing is seeking a Launch Operations Manager to drive the delivery of new autopilot properties across markets. You will manage end-to-end launch activities, coordinating deinstallation of old units, transporting materials, and installation at new sites, while monitoring costs and timelines.

You will lead on-site teams, train contractors, and ensure quality control to meet brand standards before hand-off to local teams. This role involves significant travel and hands-on problem solving.

Qualifications

• Hands-on experience in property management, logistics, or related field.
• Willingness to learn and train others in furniture assembly, painting, cleaning, moving.
• Strong project management abilities with track record of overseeing complex logistics.
• Ability to manage project budgets and implement cost-saving measures.
• Exceptional attention to detail to ensure installation and launch quality.
• Excellent interpersonal and communication skills for coordinating with teams.
• Strong problem-solving skills to address on-site issues quickly.
• Ability to lead on-site teams and maintain high standards.
• Willingness to travel up to 75% of the time.

Responsibilities

• Plan and sequence launches for 3–5 projects concurrently with ~2-week timelines.
• Source, negotiate, and contract movers, painters, cleaners, installers, and specialty trades.
• Lead on-site operations: meet property teams, direct contractors, close punch lists, ensure deadlines.
• Train contractors on painting, moving, and TV mounting to ensure quality.
• Coordinate remotely with stakeholders via Slack, Dialpad, and Google Workspace; share status updates.
• Conduct final quality checks and unit hand-offs to local teams.

Skills

Hands-on experience

Learning mindset

Project management

Cost management

Attention to detail

Communication skills

Problem solving

Leadership

Flexibility travel

Job description

About Landing

Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.

About the Role

We are seeking a highly motivated Launch Operations Manager to join our Field Operations team at Landing, helping lead launches across our East Coast markets. In this hands‑on role, you will be at the forefront of launching new autopilot properties. You will oversee the entire process after signing to launch. Coordinating the logistics of deinstalling old leased individual units, to shipping them and ensuring their installation at new properties. Your primary responsibility will be to monitor and facilitate the successful launch of each new building while managing costs effectively.

About the Team

Our Field Operations team is dedicated to ensuring our members have an exceptional experience. You will be instrumental in achieving our mission by ensuring all details are meticulously managed and all projects are completed to the highest standards.

What You’ll Do

• Plan and sequence launches for 3–5 projects (5–50 furnished units each) simultaneously, aligning tasks to meet ~2-week timelines.
• Source, negotiate, and contract movers, junk‑removal crews, painters, cleaners, furniture assemblers, TV mounters, and specialty trades; secure best‑in‑market pricing through persistent negotiation.
• Lead on‑site operations: meet property teams, direct contractors, conduct walk‑throughs, resolve issues, close punch lists, and assist hands on with whatever needs to be done to ensure the project is completed prior to the deadline.
• Train and educate contractors on tasks like painting, moving, and TV mounting to ensure quality and professionalism.
• Coordinate remotely with project stakeholders via Slack, Dialpad, and GoogleWorkspace; provide concise status reports and elevate obstacles promptly.
• Champion quality control: conduct final walk‑throughs and verify that all units meet brand standards before hand‑off to the local team.

What You Need

• Hands‑On Experience: Proven experience in a hands‑on role, preferably within property management, logistics, or a related field.
• Aptitude for Learning: Willing to assist and become familiar in furniture assembly, TV mounting, painting, cleaning, and moving to effectively train and manage contractors.
• Project Management Skills: Strong project management abilities, with a track record of overseeing complex logistics and installations.
• Cost Management Experience: Demonstrated ability to manage project budgets and implement cost‑saving measures.
• Attention to Detail: Exceptional attention to detail to ensure all aspects of the installation and launch process are meticulously managed.
• Communication Skills: Excellent interpersonal and communication skills to coordinate with various teams and stakeholders effectively.
• Problem‑Solving Abilities: Strong problem‑solving skills to address and resolve issues on‑site efficiently.
• Leadership Ability: Ability to lead and motivate on‑site teams to achieve project goals and maintain high standards of quality.
• Flexibility: Willingness to travel up to 75% of the time as required and adapt to varying project needs.

What we offer

• Opportunities for upward mobility — our Field Operations management team is built from internal promotions
• Competitive compensation: $75,000 base salary
• Stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work‑life balance
• Travel perk: $750 USD annually in Landing Stays

Landing is committed to creating an inclusive workplace that promotes both personal and professional growth. We are an equal opportunity employer and consider all qualified applicants without regard to sex, gender identity, age, race, religion, disability, or any other legally protected status. Join us in revolutionizing the living experience for our members across the United States.