Install Cart Implementation Specialist- El Paso, TX

MS0059 GE Medical Systems Information Technologies, Inc.; El Paso (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

GE HealthCare in El Paso, TX seeks an Implementation Specialist to install, monitor, and customize client systems for patient care infrastructure. The role requires preconfiguration of devices before hospital delivery and collaboration with Project Managers and Field Engineers.

The candidate will mentor local Field Engineers, maintain service records, and support device deployment while traveling up to 20% of the time. A relevant engineering degree or equivalent experience is required.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; or equivalent military education.
• Experience with servicing electronic equipment or networking solutions; Familiarity with Web applications and Microsoft Office.

Responsibilities

• Work in El Paso, TX preconfiguring devices with Project Manager and Field Engineer.
• Customize client solutions after initial purchase of hardware or software.
• Mentor local Field Engineers and maintain service logs and project plans.
• Coordinate vendor services as needed and ensure timely follow-up with customers.
• Travel at least 20% as required.

Skills

Leadership experience

Collaboration

Mentoring

Education

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field

Equivalent military education

High School Diploma/GED with 4+ years of relevant experience

GEHC Biomed/FE Services Internship or Military Externship

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

Implementation specialists use their technical knowledge to install, monitor, and customize clients' systems for patient care infrastructure portfolio after an initial purchase of hardware or software. This role is based in El Paso to preconfigure devices prior to hospital delivery within our monitoring and patient care infrastructure portfolio includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Responsibilities

• Work performed is in El Paso, TX.
• Collaborate and partner with Project Manager and Field Engineer to test, validate and preconfigure devices prior to arrival onsite.
• Use technical knowledge to customize clients' solution after an initial purchase of hardware or software.
• Function as co-lead; develop and maintain strong relationships and frequent communications with project managers and field engineers to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Mentoring and coaching local FE with accelerated learning thru the Install Cart program.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, and technical project plans.
• Manage vendor services as needed.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases.
• Support process improvement and lean initiatives to improve and grow install cart program.
• Expected travel minimum 20%

Qualifications

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment or networking solutions. Experience with Web applications as well as Microsoft suite of products. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Desired Qualifications

4+ years of experience in installing and configuring network equipment or patient monitoring 1+ year of demonstrated leadership experience Demonstrated experience implementing disaster recovery procedures Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Special Physical Requirements

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Quality-Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No.

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.