INSPECTRESS / Room attendant

Texas Western Hospitality Group; Tucson (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Texas Western Hospitality Group seeks a supervisor for Room Attendants to inspect guest rooms, bathrooms, corridors, and lobbies. The role includes training staff, posting occupancy, and coordinating with other departments to maintain high cleaning standards.

Responsibilities include scheduling, assigning tasks, handling guest complaints, and ensuring timely room turnover while maintaining key control and reporting procedures.

Qualifications

• Prior supervisory experience in hotel housekeeping preferred.
• Ability to train personnel and assign tasks effectively.
• Strong communication and guest service skills required.

Responsibilities

• Supervise Room Attendants and inspect guest rooms, bathrooms, corridors and lobbies.
• Assign daily work tasks and schedule staff according to occupancy and standards.
• Handle guest complaints regarding housekeeping service or equipment; follow up to ensure satisfaction.
• Coordinate with other hotel departments and ensure proper key control and reporting.

Skills

Team supervision

Housekeeping operations

Staff training

Guest service

Job description

To supervisor Room Attendants and inspect hotel guest rooms, bathrooms, corridors, and lobbies. ***This is a duel position will also work as room attendant to gain full time hours. ***Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties.Post room occupancy records.Adjust guests' complaints regarding housekeeping service or equipment.Write requisitions for room supplies and furniture renovation or replacements.Examine carpets, drapes, and furniture for stains, damage, or wear.Check and count linens and supplies. Aid in budget control through supervision of employees' use of linen, supplies, and equipment.Record inspection results and notifies cleaning personnel of inadequacies.Communicate with other hotel departments regarding problems which need their attention.Ensure key control policies.Take the initiative to greet guests in a friendly and warm manner.Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.Distributes keys and work assignments to staffCompletes follow-up on vacant or occupied roomsEnsures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department.Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.Displays a professional image at all times through appearance and dress.