Inspections Scheduler

ION Solar, LLC; Orem (UT); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

ION Solar, LLC is seeking an inspection scheduling specialist to manage inspection calendars across assigned markets. You will coordinate with homeowners, city building departments, and ION Solar Inspection technicians to keep projects moving efficiently through the inspection process.

The role requires exceptional attention to detail, outstanding customer service, and the ability to balance quality, productivity, and team morale in a fast-paced solar environment.

Qualifications

• Attention to detail is paramount.
• Strong customer service skills are required.
• Experience with solar industry is preferred.
• Proficiency with CRM software and typing.

Responsabilités

• Schedule inspections and coordinate with homeowners, city officials, and field technicians.
• Audit projects to ensure readiness for inspection.
• Follow up within 1 business day on inspections and explain results to homeowners.
• Generate service tickets for required changes and communicate fixes.
• Move projects along to Utility and PTO teams.

Connaissances

Attention to detail

Strategic decision making

Problem solving

Time management

Customer service

Active listening

Communication skills

Formation

High school diploma or equivalent

Outils

CRM software

Typing skills

Description du poste

ION Solar is one of the nation's fastest-growing, full-service residential solar companies. With offices in eight states across the country and a growing workforce of over 700 employees, ION Solar is providing a simple, affordable way for homeowners to switch to solar.The inspection scheduling specialist actively manages the inspection calendar in their assigned market. This includes coordinating appointments with homeowners, city building departments, and ION Solar Inspection technicians. A strong candidate is detail-oriented with great customer service skills, good instincts, great problem-solving, and sound judgment for balancing quality, productivity, and team morale. This person will need to be adaptable to the fast-paced, ever-changing nature of solar.Duties/Responsibilities:Oversee all projects in their assigned area progressing quickly through the inspection process.Perform project audits to ensure a project is ready for inspection.Schedule inspections with homeowners while coordinating with city officials and Field Technicians.Follow up within 1 business day on completed inspections and explain results to homeowners.Effectively communicate to homeowners any needed fixes and generate service tickets for needed changes.Complete all necessary tasks to move projects along to the Utility and PTO teams.Performs other related duties as assigned.Required Skills/Abilities:Attention to detail is paramountStrategic decision makingProblem-solving skillsHave a sense of urgency and thrive in a fast-paced environmentEffectively prioritize and manage time wellFlexibility to adapt to an ever-changing environmentAnalytical skillsExceptional customer service, active listening, verbal and written communication skills.Proficiency with computers, especially with CRM software, and strong typing skills.Education and Experience:A high school diploma or equivalent is requiredCustomer service experience requiredSolar experience preferredWorking Conditions:Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.Compensation/Benefits:Competitive wagesHealth/Vision/Dental Insurance401(k)Paid time off and paid holidaysPaid birthday offION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.#IND123