Inspection Manager - Remote Position

GIS Field Services, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company in the mortgage field services sector is seeking an Inspection Manager for a remote position. This role involves managing a network of inspectors, ensuring timely completion of inspections, and maintaining communication with clients and senior management. The ideal candidate will have extensive knowledge of InspectorADE and be proficient in Microsoft Excel, as well as possess operational knowledge in the mortgage field services industry. This is a great opportunity to contribute to a dynamic team while enjoying the flexibility of remote work and a supportive work environment.

Benefits

15 days PTO

401K matching

Health Insurance

Qualifications

• Extensive knowledge of InspectorADE is required for managing inspections.
• Proficiency in Microsoft Excel is essential for daily tasks.

Responsibilities

• Manage inspector network updates and address delays in work completion.
• Coordinate with inspectors for follow-ups and ensure timely inspections.
• Communicate daily status updates to clients regarding inspections.

Skills

InspectorADE

Microsoft Excel

Operational knowledge in Mortgage Field Services

Experience with National providers

Education

College Degree

Job description

INSPECTION MANAGER - Remote Position

About GIS Field Services
GIS Field Services was formed in 1998 and is based in Dallas, TX. GIS provides mortgage field services across five full states: Arkansas, Alabama, Louisiana, Tennessee, and Texas. We provide the following types of inspections: Exterior Occupancy Verification, Interior Vacant Walk Through, Insurance Loss Draft, Disaster, Bankruptcy and Sale Date.

Industry

Mortgage Field Services Industry

Experience

• Experienced with National providers like MCS, Cyprexx, Service Link, etc.
• Operational knowledge in the Mortgage Field services industry
• College Degree preferred
• Microsoft Excel – need to be very comfortable working with Excel (i.e. create pivot tables)
• InspectorADE - Extensive back-office InspectorADE knowledge required.

Daily Responsibilities

• Daily Inspector Updates:
  Manage and coordinate the inspector network to identify those inspectors that are not completing work and what might be causing the delay. Send daily late work request messages to inspectors with late work in their queue. Maintain the company inspector dashboard with updates from the field. Work with inspectors directly to answer their questions (address location, form questions, inspection requirements, etc.). Take inspector phone calls and provide needed information when requested. Assure orders are being completed and managed through InspectorADE. Communicate with Senior Management on a daily basis to relay inspector updates.
• Past Due Inspection:
  Using InspectorADE to identify extremely aged inspections. Follow up with inspectors via phone and messaging to determine the delay reason, estimated completion date, and overall situation. Take ownership over extremely aged orders to ensure completion.
• Inspection Management:
  Reassign work between inspectors depending on who is working and who is not. Coordinate pay and expectations for out-of-territory fill-in work.
• Follow-Up Needed:
  Coordinate with inspectors to ensure follow-up corrections are completed. Answer client estimated completion date emails related to follow-up inspections. Answer clarification questions for clients and inspectors related to follow-ups.
• New Hire Management:
  Track new hires during their first 30 days to ensure they have clicked download, completed their first day of inspections, and check in via phone call. If someone isn’t getting their work done, coordinate with the Director of Recruiting for a status update.
• Unassigned Queue:
  Manage unassigned queue to assign orders to nearby inspectors. Coordinate pricing and coverage. Communicate gaps to VP of Operations for long-term solutions.
• Client Communication:
  Work with clients to provide daily status updates on late inspections.
• Other:
  Senior Management might occasionally have additional tasks for company assistance. Pick up additional duties when Senior Management is out of the office.

Workday

8 hours per day (Monday through Friday)
9:00 am – 5:00 pm
This job is a remote position.

Benefits

• 15 days PTO
• 401K matching
• Health Insurance