Insomniac Clubs - General Manager - Costa Mesa, CA

Live Nation; Santa Ana (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead venue operations in Costa Mesa, CA. This role involves overseeing all aspects of entertainment venue management, ensuring compliance with workplace standards, and fostering a positive culture among staff. The ideal candidate will have extensive experience in live events or hospitality, showcasing strong leadership and budgeting skills. This is a unique opportunity to create unforgettable experiences in a vibrant nightlife setting, working closely with top talent and industry professionals. If you are passionate about music and venue management, this role is perfect for you.

Qualifications

• 8+ years in venue management or hospitality required.
• Proficient in budgeting and event operations analysis.
• Experience in team management and talent relations.

Responsibilities

• Oversee all aspects of venue operations and management.
• Facilitate meetings and ensure positive team interactions.
• Manage talent relations and ensure artist satisfaction.

Skills

Venue Management

People Management

Budgeting

Event Operations Analysis

Talent Relations

Education

Degree in Hospitality

Degree in Business Management

Degree in Marketing

Tools

Excel

Job description

Job Summary:

WHO ARE YOU?

Do you enjoy venue management? We are looking for a highly motivated General Manager who is passionate, resourceful, innovative, and forward-thinking!

WHO ARE WE?

Insomniac’s Clubs Division is focused on creating a best-in-class experience for our Headliners. Our expanding roster of club partners includes some of the world's top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals. The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences.

Insomniac Clubs is a separate entity from Insomniac Events, focused on curating and managing unique nightlife experiences. While we share a passion for music and creating unforgettable experiences, Insomniac Clubs operates independently from Insomniac Events and has its own payroll, benefits, and organizational structure.

THE ROLE

The General Manager is responsible for all aspects of the entertainment venue and business operations. This is not a remote position and is required to be on-site at our Costa Mesa, CA venue and travel to various office and venue locations as needed. (Please disregard the location on the post saying Santa Ana - This position is based in Costa Mesa, CA)

RESPONSIBILITIES

Venue Development & Management

• Clearly communicate performance expectations to direct and indirect reports while providing constructive, developmental, and consistent feedback.
• Oversee and manage performance conversations with direct reports and other members of management timely and effectively.
• Create incentives for improvement and development.
• Set realistic and attainable goals for department heads and provide encouragement and direction.
• Prepare timely and productive performance reviews/feedback.
• Consult with Senior Management regarding compensation decisions to ensure decisions are made within the parameters of the company compensation program.
• Ensure that department heads are consistently providing feedback and development to team members.

People Management & Development

• Oversee all management discipline and terminations with HR/Senior Management.
• Respond to misconduct/policy violations immediately, consistently, and in accordance with company procedures.
• Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner.

Compliance & Workplace Standards

• Facilitate productive and concise meetings while ensuring positive interaction among all participants.
• Encourage open and candid discussions among teams while promoting positive confrontation.
• Share useful information with other venues and with the home office.
• Respond promptly to all emails, voicemails, or calls from staff, management, or the home office.

Overall Venue Leadership

• Create a culture and character for the venue and work environment through their own conduct as well as by consistent awareness of actions of all managers.
• Act as a resource for the entire venue while ensuring all team members have a compassionate forum to raise concerns.
• Communicate in a compassionate, yet fair and consistent manner to all individuals.
• Create, inspire, and encourage synergy between all venue departments, mediate and resolve disputes, and take an active leadership role in all venue emergencies.
• Create, encourage, and enforce compliance with all company-wide policies and standards.
• Partner with Counsel on all venue litigation matters, ensuring that all venue permits, certificates, and licenses are maintained and posted as required by law.

Talent Relations

• Understand music industry trends, partner with talent buyers in reaching decisions regarding talent; provide direction to and manage Talent Buyer in selecting and booking talent while analyzing the financial results of different types of talent choices.
• Ensure that the needs of artists and industry representatives are met, and that artists receive an excellent experience in performing at our venue.

QUALIFICATIONS

• 8+ years of experience as a general manager or operations manager in live events and/or clubs or the hospitality industry.
• A degree in hospitality, business management, marketing, or related experience is preferred.
• 8+ years of experience in people and team management.
• Proficient in budgeting, reconciling, and analyzing event operations Excel spreadsheets.
• Responsible for Alcohol Awareness Training Certification or equivalent.
• Flexible schedule with the willingness and ability to work nights, weekends, and holidays.
• Job longevity – long-term tenure within the same company preferred.

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels and busy environments in dynamic work locations.
• May work in drastic temperature climates when at venues.
• Must be willing to travel to work during holidays, evenings, and weekends, as required, to meet deadlines and work events.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac Clubs for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac Clubs recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Salary Range: $90-110k USD

CA - Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law.