Insights Strategist

listenlabs; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Annual learning stipend

Annual wellness stipend

Monthly AI tools stipend

Company offsites and events

Room to grow as an early team member

Job summary

Listen Labs is hiring its first Insight Strategist in Austin to help customers unlock the full value of our AI research platform. You’ll partner with product, research, and marketing leaders to translate data into decisions that move business strategy forward.

You’ll build trusted relationships, onboard customers, analyze qualitative and quantitative data, and create insight briefs, dashboards, and presentations that drive action. Join a hypergrowth team shaping Fortune 100 partnerships.

Qualifications

• 3–6+ years in client-facing insights, strategy, research, or customer success.
• Ability to analyze data and tell stories that drive action.
• Experience with qualitative and quantitative inputs to find patterns.

Responsibilities

• Build trusted relationships with product, research, and insights leaders.
• Lead onboarding and training sessions for platform adoption.
• Analyze qualitative and quantitative data; distill patterns into briefs and dashboards.
• Serve as a strategic partner, identifying opportunities to deepen usage.
• Collaborate with Product, Engineering, and Sales to advocate customer perspective.
• Move fast with high-quality craft and rapid experimentation.

Skills

Client-facing insights

Storytelling with data

Data analysis

Executive communication

Ambiguity tolerance

Job description

TL;DR: We’re hiring our first Insight Strategist in Austin to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate data into decisions.

Background

Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.

Company highlights:

• World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.

• Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.

• Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.

What You’ll Do

• Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy.

• Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.

• Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.

• Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.

• Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.

• Move fast — balancing high-quality craft with rapid iteration and experimentation.

Who You Are

• 3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.

• Skilled at analyzing data and telling stories that inspire action — from dashboards to decks.

• Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.

• Strong communicator who can simplify complex ideas and engage both executives and practitioners.

• Curious, analytical, and relentlessly focused on helping customers succeed.

• Thrives in ambiguity and fast-changing environments — no passengers, no politics.

Life at Listen Labs

• Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.

• Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.

  • The range for this role is $90,000 – $150,000 base. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.

• Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.

• Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.

• Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.

• Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.

• Flexible time off: A take-what-you-need vacation policy.

• We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.

• Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.