Insights Analyst

Knotch; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Knotch, a growth-stage technology company, is seeking an Insights Analyst to turn web analytics, journey data, and survey results into actionable client insights. You’ll work with Knotch One platform and closely with account teams to tailor findings to each client’s business goals.

The role emphasizes data quality, test-and-learn planning, and clear storytelling, with opportunities to influence enterprise clients and drive measurable outcomes across marketing initiatives.

Qualifications

• 3–10 years of experience in data analysis, BI, or analytics within marketing, digital analytics, or SaaS.
• Experience in fast-paced startup or growth-stage environments.
• Understanding SaaS subscription models and recurring relationships.
• Expertise in Google Analytics and Adobe Analytics; proficiency in at least one.

Responsibilities

• Analyze complex data from web analytics, journey analytics, and survey platforms to uncover patterns and insights.
• Translate data into stories that connect findings to client goals in clear language for stakeholders.
• Develop test-and-learn plans to help clients optimize content and marketing strategies.
• Collaborate with account teams to tailor reports and recommendations to client objectives.
• Ensure data quality, rigor, and statistical validity.
• Visualize insights through dashboards, reports, and presentations.

Skills

Google Analytics

Adobe Analytics

Tableau

Power BI

Excel

SQL

AI experience

GEO Data science

A/B testing

UX understanding

Tools

Contentsquare

Amplitude

Optimizely

Job description

About Knotch We're a growth-stage technology company helping brands optimize content performance and apply AI to modern marketing. Our culture is fast-paced, entrepreneurial, and highly adaptable-we move quickly, test ideas, and evolve with our customers. Through the Knotch platform, brands can measure the impact of their content, identify what drives results, and continuously improve performance across channels. By combining performance data, strategic insights, and AI-driven capabilities, we help marketing teams make smarter decisions and get more impact from every piece of content they produce.

About the role We're looking for an Insights Analyst who can master the Knotch One platform and transform complex data into compelling, actionable insights that drive client outcomes. As a Knotch Insights Analyst, you'll dive deep into web analytics, journey data, and survey results to uncover the story behind the numbers. You'll translate technical findings into clear recommendations and test-and-learn plans that align with each client's unique business goals. Working closely with your account team, you'll ensure every insight is tailored, relevant, and ready to drive impact. This role sits within a Knotch Pod team with high visibility and direct client impact. Knotch Pods include an Account Director, a Director of Client Outcomes, a Customer Ops Specialist, and an Analyst. Knotch Pods work on the same group of enterprise clients (multiple clients and/or multiple lines of business within the same client) to give you consistency in what projects you work on. You'll work alongside this team to turn data into decisions that drive desired business outcomes for our enterprise clients.

Responsibilities

• Analyze complex data from web analytics, journey analytics, and survey platforms (qualitative + quantitative data) to uncover meaningful patterns and insights.
• Translate data into stories that connect technical findings to client business goals and desired outcomes in language stakeholders understand.
• Develop test-and-learn plans based on insights to help clients optimize their content and marketing strategies.
• Collaborate with account teams to tailor reports, insights, and recommendations to each client team's objectives and context.
• Support client needs as needed to help your Knotch Pod communicate findings and answer technical questions.
• Ensure data quality and rigor by maintaining high standards for data cleanliness, accuracy, and statistical validity.
• Challenge assumptions by questioning data anomalies and digging deeper to uncover the "why" behind the numbers.
• Visualize insights through compelling dashboards, reports, and presentations that make complex data accessible.

Qualifications

• 3-10 years of experience in data analysis, business intelligence, or analytics within marketing, digital analytics, or SaaS environments.
• Prior startup or growth-stage company experience working in fast-paced, agile environments.
• SaaS platform experience understanding subscription business models and recurring customer relationships.
• Required Google Analytics and Adobe Analytics -deep expertise with at least one, proficiency with both preferred
• Data visualization tools like Tableau or Power BI to create clear, impactful reports
• Excel/Google Sheets mastery for data manipulation, analysis, and quality control
• SEO knowledge to interpret organic search performance and content discoverability metrics
• Data analytics platforms such as Optimizely, Contentsquare, or Amplitude
• Preferred Journey analytics platforms
• Survey tools and platforms
• SQL for advanced data querying and analysis
• AI experience utilizing AI to code or create analysis
• Knowledge of GEO (Generative Engine Optimization) Data science methodologies
• A/B testing and UX design/testing experience

How to be Successful

• Ability to translate data points into a cohesive story -you take scattered insights across qualitative and quantitative data and weave them into narratives that drive action.
• Experimental rigor and data cleanliness -you maintain the highest standards for accuracy and don't tolerate messy data or unvalidated conclusions.
• Precision and attention to detail -you catch errors others miss and ensure every number tells the truth.
• Time management skills to juggle multiple client projects simultaneously without sacrificing quality.
• Presentation ability and data storytelling -you communicate complex findings in ways non-technical stakeholders understand.
• Proactive attitude and collaborative mindset -you work well within teams and take ownership of outcomes.
• Curiosity -you're naturally inquisitive and driven to understand the 'why' behind the data.
• Commercial awareness -you understand how insights connect to business outcomes and revenue.
• Strategic ability and foresight -you can anticipate implications and think several steps ahead.
• Voice your opinions -how can we make the analysis, product, strategy better for our clients based on the analysis that you're doing?