Insights Analyst

Angi; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

Join an innovative team redefining the home services industry! As an Insights Analyst, you'll dive deep into trade practices, conduct qualitative interviews, and analyze data to enhance user experiences on the platform. Your insights will drive strategic recommendations that improve lead quality and job completion rates. This role offers a unique opportunity to collaborate with cross-functional teams and contribute to impactful initiatives in a growing environment. If you're passionate about data-driven insights and eager to make a difference, this position is perfect for you!

Benefits

Full medical, dental, vision package

Flexible vacation policy

Pet discount plans

Retirement plan with company match (401K)

Year-end performance bonus

Qualifications

• 1-5 years of experience in consumer insights or analytics.
• Proficient in business analysis tools including Excel and data visualization.

Responsibilities

• Analyze data to uncover trends and actionable insights.
• Make strategic recommendations based on qualitative and quantitative findings.

Skills

Business Analysis

Data Analysis

Qualitative Research

Quantitative Analysis

Communication Skills

Project Management

Education

Bachelor's Degree in a Related Field

Tools

Excel

Tableau

Looker

SQL

Job description

At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why join Angi:

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

About the team:

Domain Knowledge is a brand new function focused on building services trades expertise through in-depth research across trades such as plumbing, electrical, HVAC, and more. Our mission is to translate this research into actionable insights, inform strategic initiatives, and drive decisions across the organization by collaborating closely with cross-functional teams and senior leadership. This function is responsible for developing and running the research process, building a knowledge base, disseminating information and insights across the organization, and owning core content like the Homeowner Q&A.

What you’ll do:

As an Insights Analyst for Domain Knowledge, you will explore the nuances of the trades on our platform, diving deep into the details to drive superior user experiences and build trust with both homeowners and Pros. Your work will blend qualitative research, quantitative analysis, and strategic recommendations to enhance our platform and improve key outcomes like lead quality, job completion rates, and satisfaction.

Conduct Targeted Research & Analysis:

• Analyze internal and external data sources to uncover trends and actionable insights.
• Lead qualitative interviews with tradespeople and homeowners to understand trade practices, challenges, and opportunities.
• Evaluate platform performance and customer behavior to make recommendations that improve user experiences and matching outcomes.

Make Strategic Recommendations:

• Synthesize both qualitative and quantitative findings into clear, actionable insights to guide product and content strategy.
• Present findings in visual and narrative formats to diverse audiences, ensuring accessibility and impact.
• Recommend and prioritize the most impactful initiatives to address first, ensuring focus on areas with the highest potential business value.

Collaborate Across Teams:

• Act as a subject matter expert on the trades across the organization, advising on strategies to improve the homeowner and Pro experience.

Monitor Industry Trends:

• Stay informed on changes in the trades, emerging technologies, and market dynamics to identify innovation opportunities.
• Build a network of trade contacts to refine insights and maintain a pulse on industry shifts.

Who you are:

• You have 1-5 years of experience in consumer insights, analytics, strategy, or a related field.
• You are proficient in business analysis and data analysis tools, including advanced Excel and data visualization platforms (e.g., Tableau, Looker). Experience with SQL is a plus.
• You thrive on learning about new industries and creatively leverage available tools, data, and networks to uncover actionable insights.
• You are comfortable conducting qualitative interviews and interpreting the data, excelling at synthesizing both qualitative and quantitative insights to drive strategy.
• You are motivated by seeing your insights lead to measurable improvements in business outcomes.
• You excel at managing multiple priorities and delivering high-quality outputs in fast-paced environments.
• Familiarity with the trades or home services is a plus.
• This is a new and growing team, so comfort with ambiguity and the ability to build processes from scratch are essential.

We value diversity:

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

• The base salary band for this position ranges from $60,000-$110,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year-end performance bonus.
• Full medical, dental, vision package to fit your needs.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans & retirement plan with company match (401K).
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

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