InsightPro Account Executive (Customer Success – Quality Assurance Solutions)

MDI NetworX; Baltimore (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Account Executive for Customer Success to enhance client engagement with cutting-edge QA solutions. This pivotal role combines account management and consultative sales, focusing on client retention and growth. You will build strong relationships, conduct strategic sessions, and advocate for customer needs while collaborating with internal teams to ensure seamless experiences. Join a growth-oriented team where your contributions directly impact customer success and product adoption in a rapidly evolving tech landscape. If you are passionate about driving results and making a difference, this opportunity is for you!

Benefits

Competitive salary

Performance-based incentives

Career development opportunities

Dynamic team environment

Qualifications

• 3-5+ years in Customer Success, Account Management, or Sales, ideally in SaaS or AI.
• Strong understanding of Quality Assurance processes and compliance.

Responsibilities

• Serve as the primary contact for customers using QA solutions.
• Identify upselling opportunities and drive renewals and expansions.

Skills

Customer Success

Account Management

Sales

Quality Assurance

Communication Skills

Analytical Skills

Problem-Solving

Tools

CRM tools (HubSpot)

Job description

As a Account Executive (Customer Success) for Quality Assurance Solutions, you will play a pivotal role in ensuring our clients maximize the value of InsightPro’s QA solutions. This role blends account management, customer success, and consultative sales, focusing on client retention, expansion, and engagement.

Key Responsibilities

Customer Success & Relationship Management

• Serve as the primary point of contact for customers using InsightPro’s QA solutions.
• Develop strong relationships with clients, ensuring they effectively adopt and utilize our platform.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Act as a trusted advisor, understanding clients' needs and recommending best practices.

Account Expansion & Growth

• Identify opportunities for upselling and cross-selling additional features or solutions.
• Work closely with sales and marketing teams to drive renewals and expansions.
• Negotiate contracts and pricing for renewals, ensuring continued business growth.
• Stay up to date with product enhancements and industry trends in Quality Assurance.
• Guide clients on how to leverage InsightPro's AI-powered solutions to improve their QA workflows.
• Collect customer feedback and collaborate with product teams to enhance offerings.

Collaboration & Internal Coordination

• Partner with technical support, implementation teams, and marketing to ensure seamless customer experiences.
• Provide input on customer pain points to drive continuous product improvement.
• Advocate for customer needs within the company, ensuring their success drives InsightPro’s growth.

Qualifications & Skills

• 3-5+ years of experience in Customer Success, Account Management, or Sales, preferably in SaaS, AI, or Quality Assurance solutions.
• Strong understanding of Quality Assurance processes, compliance, and analytics.
• Exceptional communication and relationship-building skills.
• Proven ability to drive customer adoption, retention, and revenue growth.
• Experience in conducting business reviews and developing customer success strategies.
• Proficiency in CRM tools (HubSpot, or similar).
• Analytical mindset with problem-solving abilities.

Why Join InsightPro?

• Work with cutting-edge AI-driven Quality Assurance technology.
• Be part of a dynamic and growth-focused team.
• Competitive salary, performance-based incentives, and career development opportunities.
• Opportunity to make a significant impact on customer success and product adoption.