Insides Sales Manager-technical valve, fully onsite

Crane Nuclear; Bolingbrook (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Crane Nuclear is seeking an Inside Sales Manager to lead a five-person team at our Bolingbrook location. The role focuses on selling valve products and managing end-to-end inside sales activities.

You will develop strategic sales plans, oversee proposals and pricing, and monitor KPI-driven performance. Strong leadership, Lean knowledge, and collaboration with cross-functional teams are essential for success.

Qualifications

• Bachelor's degree in business or related field required.
• 3+ years managing an inside/outside sales team or sales programs.
• 5+ years of professional sales experience in manufacturing.
• Understanding of customer needs and customer satisfaction assessment.
• Thorough knowledge of proposals, pricing, terms, contract/PO review, and order entry.
• Lean fundamentals including value stream, standard work, and KPI tracking.
• Ability to manage multiple priorities and deadlines.
• Strong verbal, written, and presentation communication skills.
• Experience leading teams and mentoring personnel.

Responsibilities

• Develop and implement strategic sales plans to expand the customer base and maintain a strong pipeline.
• Oversee proposal development and approve commercial terms, pricing, and exceptions; seek executive approvals as needed.
• Review and approve contracts/POs to ensure terms comply with policies.
• Oversee work authorization and timely order entry.
• Track monthly and quarterly sales targets; identify actions when targets lag.
• Supervise customer contact and support for expedited and other orders.
• Review and update commercial policies and processes as needed.
• Develop innovative commercial terms for domestic and international activity.
• Refine KPI metrics and improve proposal, pricing, and order-entry processes.
• Develop and maintain the Inside Sales budget.
• Participate in strategy reviews and present root-cause analyses and countermeasures.
• Engage in continuous improvement initiatives and succession planning; mentor staff.
• Provide backup support across Inside Sales functions as needed.

Skills

Sales management

Manufacturing sales

Customer service

Proposal/pricing/terms

Lean fundamentals

Prioritization

Communication skills

Team leadership

MS Office

Budgeting/Forecasting

Education

Bachelor's Degree in Business or related field

Job description

Reporting to the VP/GM, the Inside Sales Manager sits onsite in our Bolingbrook location, managing a team of 5, and selling our valve and valve parts.

• Develop and implement strategic sales plans that expand the customer base and ensure a strong and steady pipeline of prospective customers.
• Oversee customer proposal development. Recommend and/or approve the commercial and appropriate technical exceptions and clarifications to customer bid specifications. Review and approve cost estimates and commercial evaluations (risk, bonus/penalty, liquidated damages, escalation, etc.). Review and approve value-based prices and associated profit levels. Obtain executive management approval as required
• Review and approve contracts and purchase orders to ensure that terms are complete and comply with Crane Nuclear PFT Corp. policies.
• Oversee work authorization and order entry to ensure work has been properly authorized and order entry is performed in a timely manner.
• Track sales targets on a monthly and quarterly basis. Proactively identify activities/ strategy when sales are below targets
• Supervise customer contact and support for expedites and other orders as required.
• Review and approve changes to existing commercial policies.
• Review and approve development of innovative commercial terms, responsive to customer needs, in support of Crane Nuclear PFT Corp. domestic and international activities.
• Refine and track KPI metrics as they relate to Sales activities. Review and improve the processes for proposal development, pricing, terms and conditions, purchase order review, work authorization, and order entry.
• Develop and maintain the Inside Sales budget.
• Participate in Strategy Deployment monthly review meetings, review Inside Sales metrics, and prepare and present root cause analysis and countermeasures
• Participate in organization strategic breakthrough initiatives and continuous improvement.
• Using the Crane Intellectual Capital Review process, lead company dialogues regarding employee performance and potential to assure development and desired career progression. Develop succession plans for key personnel. Provide coaching and mentoring to department personnel
• Assist with all aspects of the Inside Sales functions. Serve as back up when needed in all phases of customer service.

Qualifications/Experience:

• Bachelor’s Degree in Business or related field required.
• 3+ years prior experience with managing an inside or outside sales team,and/or sales programs.
• 5+ years prior professional sales experience in manufacturing industry.
• Demonstrated understanding and execution of principles and processes for providing customer and personal services, including customer needs assessment, and evaluation of customer satisfaction
• Must have thorough knowledge and understanding of proposals, pricing, terms and conditions, contract/PO review, order entry, and customer support.
• A thorough understanding of the fundamentals of Lean including single piece flow, value stream and process mapping, standard work, visual management, 5S, and KPI’s.
• Ability to organize and manage multiple priorities.
• Effective communication skills (verbal, written, presentation/training) and the ability to successfully interact with diverse personalities at all levels in a multi-cultural environment.
• Ability to exercise teamwork, leadership, and flexibility.
• Excellent time management and computer skills (Microsoft Suite – Excel, Word, Outlook)