[InsideBoard AI] Success & Advisory Manager

VO2 Group; New York (NY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

VO2 Group seeks a Success & Advisory Manager to lead the adoption of its AI-powered digital success platform, EmpowerHub. This role combines customer success and strategic advisory, focusing on engagement strategies, user adoption, and operational excellence. Ideal candidates will possess significant experience in customer success and digital transformation, and have a track record of driving user engagement in hybrid environments.

Benefits

Unlimited paid time off

10 sick days per year

Flexible health benefits allowance

Qualifications

• 7-10 years of experience required in relevant fields.
• Experience with digital platforms at enterprise scale.
• Comfortable engaging cross-functional stakeholders.

Responsibilities

• Lead strategic engagement and adoption of EmpowerHub.
• Oversee BU Champion management and campaign rollout.
• Centralize feature requests and manage backlog.

Skills

Customer Success

Change Management

Program Management

Strategic Advisory

Business Analysis

Tools

Salesforce

Jira

Confluence

Excel

SharePoint

Job description

VO2 GROUP

Independent French Leader in Tech and Digital Consulting

We are present in Paris, Montreal, Luxembourg, Shanghai, New York, and Geneva, with over 800 consultants .

Global leader in customer and corporate experience

We collaborate with the most iconic brands to ensure their success:

️ From strategy and innovation

️ To large-scale execution, thanks to our expertise in business, tech, data, and AI

Recognitions & Leadership

Leader in innovation and growth 2025 (Les Echos Business Magazine) Multi-tech player and Premium Salesforce partner

Champion of "Responsible and Sustainable Tech"

Created with gender parity, advocating for equality through an engaged leadership team 45% women within our teams Award-winning TopCom campaign in 2024

Certifications and Awards

Salesforce Impact Partner 2024 Cybervadis 2024 Impact Company of the Year 2023 by Choose My Company

VO2 GROUP: The Bright Side of Tech

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Only applications from candidates located in the state of New York, USA, will be considered.

Location: Manhattan, New York (Hybrid – 2-3 days/week on-site)

Company: Inside Board AI (VO2 Group)

Job Type: Full-time, Permanent

About VO2 Group

VO2 Group is a next-generation consulting firm specializing in customer experience, digital transformation, and data-driven innovation. With 700+ consultants across the globe, we serve some of the world’s most iconic brands — including Tiffany, Dior, and General Motors — transforming strategy into real-world impact with agility, tech precision, and creativity. We believe in bold ideas, collaborative execution, and empowering people to thrive.

This position is within InsideBoard AI, the AI-focused entity of VO2 Group.

InsideBoard AI is the AI-powered digital success platform for change management, operational excellence, and performance. Our mission is to bridge the gap between strategic goals and execution, ensuring transformation success and maximizing ROI on Salesforce (Sales, Service, Commerce, Experience Cloud, etc.).

About the Role

We’re looking for a Success & Advisory Manager to lead strategic engagement and adoption of EmpowerHub, our AI-powered digital success platform. This is a high-impact, cross-functional role that blends customer success, change management, and program leadership. You’ll partner closely with business unit (BU) champions, customer leadership, and operational teams to design, deploy, and scale engagement strategies that drive user adoption, measure performance, and foster self-sufficiency.

You’ll be both a strategic advisor and operational lead, translating vision into action, engagement into measurable outcomes, and business needs into scalable success.

Your Key Missions

- Centralize strategy: Capture business priorities from leadership and consolidate them into a coherent execution roadmap.

- BU Champion Management: Identify, onboard, and coach BU champions to promote community-driven success.

- Design Authority & Best Practices: Ensure optimal use of InsideBoard AI through governance frameworks, rituals, and platform guidelines.

- Engagement and Success Plan Management: define Business or Change management campaigns plan, contribute to enablement plans, training, and comms assets to support business digital transformation at scale.

- Campaign Management: Support the creation, configuration, and rollout of platform campaigns; monitor adoption and performance.

- Success Community Insights: Analyze community behaviour and user engagement to detect opportunities, blockers, and KPIs to improve.

- Co-lead Governance & PMO: Coordinate operational governance across business units, including follow-ups, reporting, and leadership reviews.

- Business Needs Prioritization: Centralize feature requests and feedback; manage a prioritized backlog that reflects business impact.

- User Enablement: Empower BU leads to become autonomous in campaign management, analytics, and platform operations.

What You Bring

- 7–10 years of experience in Customer Success, Digital Transformation, Program Management, or Strategic Advisory roles.

- Proven ability to engage cross-functional stakeholders in complex environments.

- Background in rolling out digital platforms (Salesforce, ServiceNow, SuccessFactors, etc.) at enterprise scale.

- Strong business analysis and process optimization skills.

- Comfortable leading governance rituals, PMO routines, and executive alignment.

- Tools: Salesforce, Jira, Confluence, Excel, SharePoint, dashboard/BI tools.

- Industry experience across BPO, automotive, publishing, retail, travel, or nonprofit is a plus.

- Digital early adopter with experience in functional digital configurations

- Capacity to work in a fast-paced Enterprise B2B and Scale-up environment

- Bilingual (French/English) is a bonus, but not required.

Compensation & Benefits

- Base Salary: Competitive, commensurate with experience

- Vacation: unlimited paid time off

- Sick Days: 10 per year

- Health Benefits: a dedicated allowance to choose the best option for your health.

Where You’ll Work

VO2 Group – US Headquarters 27 W 20th St, 8th Floor, New York, NY 10011

Hybrid: In-office 2–3 days per week, flexible around team collaboration.

Why Join VO2?

You’ll be part of a global movement reimagining how organizations drive change through data, design, and technology. At VO2 Group, we champion autonomy, growth, and collective success.

If you’re looking for a role where you can shape both digital strategy and user impact, let’s talk.

Ready to Apply?

Send your resume and a short note to our HR team ([e-mail]) about why you’re excited about this role or apply directly through this job ad. We can’t wait to meet you!