Inside Service Technician - Cold Side (Hybrid Work Schedule)

Parts Town; Addison (IL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Inside Service Technician to provide exceptional technical support for cold side foodservice equipment. This role offers the chance to engage directly with customers, troubleshoot issues, and provide solutions while working in a collaborative and fun team environment. With a hybrid work schedule and a focus on employee appreciation, this company values transparency and supports its team members' growth. If you are passionate about problem-solving and thrive in a fast-paced atmosphere, this opportunity is perfect for you.

Benefits

Quarterly profit-sharing bonus

Hybrid Work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Paid parental leave

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC.
• Proficient in English, both written and verbal.

Responsibilities

• Provide technical support to end users and field technicians.
• Utilize manuals and diagrams to diagnose equipment issues.

Skills

Electric/Gas Appliance Repair

Refrigeration

HVAC

Customer Service

Troubleshooting

Multitasking

Communication Skills

Education

Relevant Training/Schooling

Tools

MS Word

MS Outlook

Job description

Position at Parts Town

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out ourvirtual tourandculture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everydayexpenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Jobat aGlance

As an Inside Service Technician (also known as aTech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

A Typical Day

• Provide exceptional customer service, effectively communicating equipmentinformation and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals,wiring diagrams, and parts listingsto diagnose and resolve equipment issues
• Maintainallcustomer call information intoa company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

To Land This Opportunity

• You have experiencein electric/gas appliance repair, refrigeration, or HVAC(or relevant training/schooling)
• You're an all-star communicator and are proficient in English (both written and verbal)
• You have a quality, high speed internet connection at home
• You're confident using a computer andnavigating programssuch asMS Word & Outlook
• You're passionate about troubleshooting andfinding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team orientedatmosphere
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) with flexibility as needed

About Your Future Team

The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we're constantly learning and growing! We are a close-knit team that loves collaborating. We're not afraid to get our hands dirty, and we're always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We're the most popular team at lunchtime (because we know how to cook)! If you're looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!

At Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. Thesalaryrange for this role is $23.01 - 30.78 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is apayfor performance-company. In addition to basepay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish