Inside Service Technician (Cold Side)

Midwest Startups; City of Plattsburgh, Northern (NY, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour &文化

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and…

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs and paid…

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to communicate with end users and field technicians, providing phone/email support for warranty and non-warranty repairs of cold side foodservice equipment. Onboarding leads to CFESA certifications.

You will handle 30+ cases per day, use manuals and wiring diagrams, and document calls in our database while collaborating with manufacturers on improvements. Benefits include health, 401k, and more.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC.
• Strong communication skills and fluent English.
• Reliable high-speed internet at home.
• Comfortable using a computer and MS Word/Outlook.
• Passionate about troubleshooting and finding innovative solutions.
• Ability to multitask in a fast-paced, team-oriented environment.
• Availability for an 8-hour shift Mon-Fri 7-7 CST or 8-8 EST with flexibility.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Communication

English proficiency

Troubleshooting

Multitasking

Tools

MS Word

Outlook

Job description

Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Remote work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

A Typical Day

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

To Land This Opportunity

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You’re an all-star communicator and are proficient in English (both written and verbal)
• You have a quality, high speed internet connection at home
• You’re confident using a computer and navigating programs such as MS Word & Outlook
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

About Your Future Team

The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a close-knit team that loves collaborating. We’re not afraid to get our hands dirty, and we’re always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We’re the most popular team at lunchtime (because we know how to cook)! If you’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!

The hourly range for this role is ($26.00 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.