Inside Service Representative

IQVIA; Remote; USD 55,000 - 60,000; Full time

Job summary

A leading global provider of commercial solutions is seeking an Inside Service Representative based in North Carolina. This role focuses on creating awareness and educating clients about products while establishing relationships with key accounts. Ideal candidates should possess a Bachelor's degree, 1-3 years in Inside Sales, and strong communication skills. The position offers a support environment that encourages independent work, alongside a competitive annual salary range of $55,000-$60,000, with potential incentives and benefits.

Benefits

Health and welfare benefits

Incentive plans and bonuses

Qualifications

• 1-3 years of B to B, pharma, or inside sales experience preferred.
• Experience developing and maintaining customer relationships.
• Proven ability to identify, engage, and influence key stakeholders.

Responsibilities

• Initiate and answer inbound and/or outbound sales calls.
• Establish mutually beneficial relationships with targeted accounts.
• Resolve routine customer issues efficiently.

Skills

Communication skills

Self-motivated

Customer relationship management

Presentation skills

Education

Bachelor's degree (BA/BS) from an accredited college/university

Tools

Salesforce

Veeva

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with Eli Lilly, a global pharmaceutical leader, we are currently looking for Inside Service Representatives to join our team. The Inside Service Representative is primarily responsible for acting as a brand or portfolio “concierge”: creating awareness and ensuring connectivity; sample support, affordability programs, patient education, etc. This is accomplished by establishing mutually beneficial business relationships with targeted accounts and physicians key to the success of the promoted products.

Essential Functions

• Initiates and answers inbound and/or outbound sales calls or electronic inquiries directly from/to prospective and/or existing customers.
• Has general awareness of business, products/services and the market.
• Has very limited authority/opportunity to set and negotiate product/service terms.
• Relies on manager to provide planning and manage resources.
• Resolves routine issues.
• Works on problems of limited scope.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Builds stable working relationships internally.
• Builds strong relationships with all external customers.

Requirements

• Bachelor’s degree (BA/BS) from an accredited college / university preferred.
• 1-3 years B to B / pharma / Inside sales experience preferred.
• Demonstrated success selling in a remote only environment.
• Self-motivated with the ability to work independently.
• Strong presentation and communication skills utilizing supplied tools.
• Proven ability to identify, engage and influence key discussions with Staff.
• Focused on providing a high level of customer support and service with a sense of urgency.
• Experience developing and maintaining customer relationships.
• Experience maintaining accurate records of all activities.
• Experience with Salesforce, Veeva preferred.
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience.
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $55,000-$60,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.