Inside Sales Support Specialist, Enterprise Mobility

Manhattan Associates, Inc.; Atlanta (GA); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Manhattan Associates, Inc. is seeking an Inside Sales Support Specialist for Enterprise Mobility in Atlanta to turn customer needs into actionable quotes and keep the sales process moving.

You will partner with Account Executives and teams across Sales Operations, Solutions Engineering, Purchasing, Finance, distributors, and OEMs. You will prepare quotes, review pricing and documentation, and support quote-to-order execution while coordinating revisions and handoffs.

Formación

• Two+ years in inside sales or related area.
• Strong customer-service orientation and professional communication skills.
• Ability to manage multiple requests, priorities, deadlines, and follow-up.
• Attention to detail and commitment to quote accuracy.
• Ability to understand technical products and explain options in business terms.
• Proficiency with Microsoft Office and CRM/quoting systems.
• Bachelor's degree in business, technology, supply chain, or related field preferred.

Responsabilidades

• Answer questions about products, pricing, availability, and next steps.
• Coordinate quote updates, substitutions, renewals, replacement devices, subscriptions, and add-on transactions.
• Follow up on open requests and keep customers and sales partners informed.
• Prepare quotes for standard hardware configurations and offerings.
• Review pricing, product details, approvals, customer information, and required documentation.
• Support quote-to-order execution and coordinate revisions, exceptions, and handoffs with Sales Operations.
• Partner with Account Executives, Solutions Engineers, Purchasing, Finance, distributors, and OEMs to resolve questions.
• Work with partners to confirm pricing, availability, substitutions, and lead times.
• Triage complex issues and maintain clear communication through resolution.
• Maintain accurate records in Salesforce, quoting tools, and other systems.
• Manage assigned work queues, document decisions, and meet service-level expectations.
• Identify recurring issues and contribute to better processes, templates, training materials, and knowledge-sharing resources.
• Provide backup support for related inside-sales and sales-operations activities.

Conocimientos

Inside sales

Customer service

Communication

Multitasking

Attention to detail

Technical product knowledge

CRM systems

Salesforce

Educación

Bachelor's degree in business/tech/supply chain

Herramientas

Salesforce

QuoteWerks

QuoteValet

Descripción del empleo

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible.

If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Inside Sales Support Specialist – Enterprise Mobility

The Inside Sales Support Specialist at Manhattan helps turn customer needs into accurate, actionable quotes—and keeps the Enterprise Mobility sales process moving. You’ll partner with Account Executives and teams across Sales Operations, Solutions Engineering, Purchasing, Finance, distributors, and hardware manufacturers to manage quote questions, configurations, renewals, and quote-to-order activities.

What you'll do

Make it easy for customers to move forward

• Answer questions about products, accessories, configurations, pricing, availability, and next steps.
• Coordinate quote updates, substitutions, renewals, replacement devices, subscriptions, and add-on transactions.
• Follow up on open requests and keep customers and sales partners informed.

Bring accuracy and momentum to every quote

• Prepare quotes for standard hardware configurations and offerings.
• Review pricing, product details, approvals, customer information, and required documentation.
• Support quote-to-order execution and coordinate revisions, exceptions, and handoffs with Sales Operations.

Connect the right people and resources

• Partner with Account Executives, Solutions Engineers, Purchasing, Finance, distributors, and OEMs to resolve questions and keep work moving.
• Work with partners such as Zebra, Honeywell, ScanSource, and other Enterprise Mobility providers to confirm pricing, availability, substitutions, and lead times.
• Triage complex issues to the right internal or external resource and maintain clear communication through resolution.

Help improve how the team works

• Maintain accurate records in Salesforce, quoting tools, and other designated systems.
• Manage assigned work queues, document decisions and follow-up actions, and meet service-level expectations.
• Identify recurring issues and contribute to better processes, templates, training materials, and knowledge-sharing resources.
• Provide backup support for related inside-sales and sales-operations activities as needed.

Minimum Requirements

• Two or more years of experience in inside sales, sales support, sales operations, order management, customer service, or a related field.
• Strong customer-service orientation and professional communication skills.
• The ability to manage multiple requests, priorities, deadlines, and follow-up activities.
• Strong attention to detail and a commitment to quote, pricing, and data accuracy.
• The ability to understand technical products and explain options in clear business terms.
• Strong problem-solving, organization, escalation, and follow-through skills.
• Proficiency with Microsoft Office and CRM or quoting systems.
• A bachelor's degree in business, technology, supply chain, or a related field is preferred; equivalent practical experience may be considered.

Preferred Skills

• Experience supporting business-to-business technology, hardware, distribution, or channel sales.
• Familiarity with Salesforce, QuoteWerks, QuoteValet, or similar CRM and quoting tools.
• Experience with Enterprise Mobility products such as rugged mobile computers, tablets, barcode scanners, RFID equipment, printers, point-of-sale devices, voice solutions, accessories, or mobile-device-management software.
• Experience working with OEMs, distributors, resellers, or purchasing organizations.
• Familiarity with quote-to-order processes, renewals, special pricing, deal registration, and vendor coordination.
• Experience supporting customers and sales representatives across multiple regions or time zones.

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.