Inside Sales Support Representative

Schneider Electric; Buffalo (NY); On-site; USD 74,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

401(k) with match

Flexible work arrangements

Job summary

Schneider Electric is seeking an Inside Sales professional to manage a portfolio of accounts across geographies, driving sales growth through virtual engagement.

You will partner with a Sales Manager, qualify leads, prepare quotes, process orders, and use Salesforce/HubSpot. This onsite US-based role reports to the VP of Sales and requires Lancaster, NY office presence with up to 25% travel.

Qualifications

• 3+ years of sales or account management experience.
• Experience with data center infrastructure, HVAC, thermodynamics, or related technical environments is a plus.
• Proficiency with CRM platforms and virtual communication tools.

Responsibilities

• Build and maintain strong, long-term relationships with assigned accounts.
• Prepare quotes, process orders, and manage customer data in CRM tools.
• Respond to inbound inquiries, qualify leads, and schedule meetings/demos/site visits.

Skills

CRM proficiency

Relationship building

Communication skills

Self-motivated

Education

Bachelor's degree in Business, Marketing, Engineering, or related field

Tools

Salesforce

HubSpot

Acumatica

Job description

About the Role

We are looking for a dynamic and customer-focused professional to join our Inside Sales team. In this role, you will partner with a Sales Manager and help manage a portfolio of accounts across diverse geographies and customer segments, driving sales growth and delivering exceptional customer experiences through virtual engagement.

What will you do?

• Customer Relationship Management:Build and maintain strong, long-term relationships with assigned accounts, ensuring consistent engagement and satisfaction.
• Sales Execution & Support:Execute strategic sales actions, prepare quotes, process orders, and manage customer data using CRM tools like Salesforce and HubSpot.
• Lead Qualification & Engagement:Respond to inbound inquiries, qualify leads, and support external sales teams by scheduling meetings, demos, and site visits.
• Technical Expertise:Understand and communicate the value of data center cooling solutions, including CDUs, liquid-to-air, and refrigerant-based systems. Interpret basic cooling requirements such as BTU loads and flow rates.
• Sales Process Coordination:Support the full sales cycle from inquiry to purchase order, coordinating with engineering, logistics, and channel partners to ensure timely delivery.
• Performance Monitoring:Track account performance, pipeline progress, and sales metrics to identify trends and opportunities.
• Cross-functional Collaboration:Partner with marketing, applications engineering, and service teams to deliver tailored solutions and relay customer feedback for continuous improvement.

Who do you report to?

You will report directly to the VP of Sales. This role is an onsite position. You are required to report to the Lancaster, NY office 5 days a week and up to 25% travel a year.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• 3+ years of experience in sales or account management
• Industry background in one or more of the following: data center infrastructure, HVAC, thermodynamics, hydronic systems, or related technical environments
• Proficiency in CRM platforms and virtual communication tools (Acumatica is a plus)
• Strong communication and interpersonal skills.
• Self-motivated, organized, and adaptable in a fast-paced environment.
• Passion for delivering customer-centric solutions and driving business growth.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 74,400 - USD 111,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family.
• We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future.
• We help plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career.
• We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace.
• We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community.
• We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.