Inside Sales Support

Fluid Gauge Company; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) match

Paid time off

Life insurance

Job summary

Fluid Gauge Company, headquartered in South San Francisco, is seeking a motivated sales support professional to manage ERP-based order entry, pricing, and quotes. You will coordinate deliveries, respond to pricing inquiries, and maintain quote files while delivering outstanding customer service to customers across industrial sectors.

The role involves working with the E‑Commerce platform and collaborating with branch managers to ensure accurate orders and timely communication.

Qualifications

• Experience in industrial wholesale distribution in the pipe, valve and fitting industry is preferred.
• 1–2 years of sales experience required.
• Proficiency with ERP systems for entering orders and pricing.
• Ability to prepare and respond to pricing/availability quotes and maintain quote files.
• Experience coordinating delivery schedules and communicating with customers.

Responsibilities

• Enter sales orders in the ERP system with discounts and pricing approvals.
• Coordinate delivery schedules with branch Sales Office Manager.
• Prepare and respond to customer pricing and availability quotes.
• Respond to order status requests and provide updated information to customers.
• Create part-item numbers and update bills of materials in the ERP system.
• Provide excellent customer service and sales support to customers.

Skills

ERP system usage

Sales

Customer service

Quotes & pricing

Tools

ERP software

E-Commerce platform

Job description

Founded in 1932 and headquartered in South San Francisco, California, Fluid Gauge Company (FGC) specializes in distributing high-quality engineering and industrial products for fluid process and flow control. Serving a wide range of industries, from power generation and manufacturing to food processing, FGC provides essential equipment, including pressure gauges, valves, and fittings compatible with both metal and plastic piping systems. Known for its reliability and technical expertise, FGC is dedicated to supporting the operational needs of customers in industrial, municipal, and marine sectors. For more information, visit fluidgaugeco.com.

FGC recently joined the Harrington family of companies, making it part of the country’s leading provider of process control solutions. This strategic move expands our capabilities, allowing FGC to offer a wider array of solutions to our clients across a broad range of industries. Being part of the national Harrington family also offers our employees enhanced career mobility and new opportunities to learn and grow.

Responsibilities

• Utilize the company ERP system to enter sales orders utilizing system recommended discounts and pricing. Obtain manager approval for pricing adjustments. Use Company approved sales and marketing techniques and tools to include use of Harrington website and E-Commerce platform.
• Determine best delivery methods for each customer order based on customer needs and most economical methods. Coordinate with branch Sales Office Manager on delivery schedules and communicate this information to the customer.
• Prepare and respond to customer requests for pricing and availability quotes by gathering information from submitted bills of material, contacting the customer for additional information, and gathering pricing information from suppliers and the ERP system order entry system using customer discount information. Send the completed quote to the customer and determine quote follow up dates. Maintain quote files.
• Respond to customer requests for order status by gathering information from the computer system, consulting with vendors and with other company personnel and calling the customer with updated information.
• Utilize the company ERP software to create part-item numbers and updating of bill of materials.
• Understands eCommerce platform
• Responsible for receiving materials, pulling and shipping orders for customers, ordering replacement stock and providing excellent customer service and sales support to our valued customers.

Requirement

• 1-2 years experience or training in industrial wholesale distribution in the pipe, valve and fitting industry preferred
• 1-2 years of sales experience

Fluid Gauge, a Harrington company provides an outstanding benefits package, designed to support our employees’ health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance

• Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage
• Long Term Disability: Company paid LTD program
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Disability: Options for both short- and long-term coverage.

Retirement

• 401(K) & Roth: 100% company match on the first3%, plus 0.5 match on the 4th and 5th%

Work/Life Balance

• Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
• Holidays: 7 paid holidays, including the day after Thanksgiving.
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.

Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.