Inside Sales Support

EMCOR Group, Inc.; Kent, Northern (WA, KY); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) plan

Roth Retirement Savings Plan

Deferred compensation

Employee assistance program

Wellness program

80 hours vacation per year

56 hours sick time per year

9 paid holidays per calendar year

Job summary

EMCOR Group, Inc. in Kent, WA is seeking an Inside Sales Support to assist the Local Branch and its Service and Sales Teams. You will help with site visits, bid proposals, and maintaining renewals, while coordinating with CSR and management.

The role requires a bachelor’s degree in business or engineering and 2+ years in customer service, with HVAC experience preferred. Strong MS Office skills, communication, and a sales mindset are essential.

Qualifications

• Bachelor’s degree in business or engineering is required.
• 2+ years’ experience in customer service.
• Experience in the HVAC is preferred.
• Strong customer presentation skills and a demonstrated sales aptitude.
• Strong computer skills using MS Office required.
• Competitive nature.
• Reliable, self-driven, organized, articulate, and goal oriented.
• Excellent problem-solving skills.
• Ability to communicate clearly, manage time effectively, multi-task, & prioritize.

Responsibilities

• Develop and or complete written scopes of work related to maintenance or service work being quoted.
• Attend all maintenance contract renewal meetings.
• Support preparation of bid temps and proposals related to maintenance contracts.
• Communicate with sales account managers regarding renewals being addressed.
• Complete site visits to gather information required to better serve our customers.
• Communicate with vendors as needed to gather costs for services needed to complete the maintenance being quoted.
• Interact with Departments within Mesa as needed to complete assigned tasks.
• Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or requested.
• Prepare booking packages for work quoted and sold by CSR or as requested by management.
• Attend maintenance all maintenance sales training.
• Present new technology and enhanced PM services when presented with an opportunity.
• Report all findings, customer opinions, pictures and results to company leadership.
• Maintain constant communication with Branch, Service, or Salesperson being supported.
• First 3 months onboarding should include on-site visit with field personal to understand/educate CSR on HVAC terminology needed to put together an effective proposal.
• First 6 months to shadow sales team members & management team.
• Attend and participate in sales meetings
• Prospect and identify when available new maintenance opportunities.
• Build rapport with new and existing customers to maintain positive relationships and trust.
• Demonstrate a personal commitment to your growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR/Mesa, etc.

Skills

Customer service

Sales aptitude

MS Office

Time management

Communication

Problem solving

Multi-tasking

Education

Bachelor's degree in business or engineering

Tools

MS Office

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

An Inside Sales Support is responsible for providing support to the Local Branch, its Service and Sales Teams. They will work closely with Customer Service Representative and field personnel. Tasks or support requested will include, but not be limited to job walk or site visits to gather information related to equipment or projects. Assist sales team with preparing bid proposals for new and existing customers as well as following up with open proposals. Complete project delivery binders, support the maintenance contract renewal process, perform certain administrative tasks related to customer support and other tasks as assigned by Sales Management.

Essential Duties & Responsibilities

• Develop and or complete written scopes of work related to maintenance or service work being quoted
• Attend all maintenance contract renewal meetings
• Support preparation of bid temps and proposals related to maintenance contracts
• Communicate with sales account managers regarding renewals being addressed
• Complete site visits to gather information required to better serve our customers
• Communicate with vendors as needed to gather costs for services needed to complete the maintenance being quoted
• Interact with Departments within Mesa as needed to complete assigned tasks
• Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or requested.
• Prepare booking packages for work quoted and sold by CSR or as requested by management
• Attend maintenance all maintenance sales training
• Present new technology and enhanced PM services when presented with an opportunity
• Report all findings, customer opinions, pictures and results to company leadership
• Maintain constant communication with Branch, Service, or Salesperson being supported.
• First 3 months onboarding should include on-site visit with field personal to understand/educate CSR on HVAC terminology needed to put together an effective proposal.
• First 6 months to shadow sales team members & management team.
• Attend and participate in sales meetings
• Prospect and identify when available new maintenance opportunities.
• Build rapport with new and existing customers to maintain positive relationships and trust.
• Demonstrate a personal commitment to your growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR/Mesa, etc.

Qualifications

• Bachelor’s degree in business or engineering is required
• 2+ years’ experience in customer service
• Experience in the HVAC is preferred
• Strong customer presentation skills and a demonstrated sales aptitude
• Strong computer skills using MS Office required.
• Competitive nature
• Reliable, self-driven, organized, articulate, and goal oriented.
• Excellent problem-solving skills
• Ability to communicate clearly, manage time effectively, multi-task, & prioritize.
• Able to identify different types of customer personalities and adapt/respond accordingly

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affiantive Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range: $35 - $42 per hour

Benefits: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, EMCOR Group is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, Roth Retirement Savings Plan, and Deferred Compensation, and employee assistance and wellness programs. Employees will also receive 80 hours of vacation time and 56 hours of sick time per year. In addition, employees will receive 9 paid company holidays per calendar year.