Inside Sales Specialist - eCommerce

EIS Legacy; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading North American distributor seeks a Customer Service Specialist - eCommerce to enhance their online sales and customer experience. This role involves managing customer inquiries, ensuring website content is accurate, and assisting clients with eCommerce issues. Ideal candidates will have 2-3 years of eCommerce experience, strong communication skills, and the ability to work independently. Join a collaborative team dedicated to customer satisfaction.

Qualifications

• 2-3 years of eCommerce experience preferred.
• Excellent persuasive and communication skills required.
• Able to work in a team environment with minimal supervision.

Responsibilities

• Manage customer-related issues including order entry.
• Ensure the website has up-to-date content.
• Assist customers with eCommerce questions.
• Analyze sales data for growth opportunities.

Skills

eCommerce experience

Sales focus

MS Office proficiency

Communication skills

Analytical skills

Education

Associate's degree in related business field

Tools

SAP business software

Job description

EIS Legacy, LLC

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value−added fabricated parts for the electrical OEM, motor repair and assembly markets.

Our culture is highly innovative, collaborative and focused on building and maintaining relationships that allow us to surpass our customers\' expectations. We embrace the qualities that make each of our team members unique and develop each other\'s skillsets so that together we can be stronger than the sum of our parts.

Overview

Job Description: EIS is growing its presence on the internet. We\'ve redesigned the company site to become a self−service hub, but most of our customers still don\'t know the great news. We need digitally savvy, customer−focused professionals who can help our customers learn about the new site. The Customer Service Specialist − eCommerce is responsible for learning all aspects of the sales and customer service process to provide support and assistance. Come and grow with us!

Responsibilities

• Respond to and manage customer related issues including order entry when needed, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.
• Ensuring the EIS Website is reflecting accurate, up−to−date content.
• Migrate existing customersplacing phone orders over to e−commerce.
• Assist customers with ecommerce questions, including but limited to how to fully optimize the self−service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.).
• Provide feedback to management and production regarding customer needs and concerns. Report pricing issues and incorrect data.
• Performing Live Chat assistance for Customers while using the website.
• Focus on driving revenue through optimized online channels, ensuring a seamless shopping experience for customers, and analyzing sales data to identify growth opportunities.
• Review orders and customer accountsto confirm they are legitimate.

Qualifications

• 2 − 3 years ecommerce experience highly preferred
• Highly sales focused
• Proficient in MS Office
• SAP business softwarea plus
• Requires an Associate\'s degree in related business field or equivalent work experience
• Excellent persuasive and communication skills
• Proficient analytical skills
• Strong verbal and written skills
• Able to work in a team environment and fulfilling objectiveswith minimum direct supervision
• Innovative, proactive and self−directed
• Able to focus on goals and develop a work plan that produces desired results

This job description is not intended to be an exhaustive list of all requirements and responsibilities and as such, is subject to change without notice based on the needs of the business and/or department

E commerce

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