Inside Sales Specialist

A. O. Smith Corporation; Milwaukee, Ontario (WI, CA); On-site; CAD 73,000 - 106,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Retirement savings plan

Disability programs

Tuition assistance

Job summary

A.O. Smith is seeking an Inside Sales Specialist to support customers and drive revenue growth from our Ontario, CA facility.

You will interact with current customers and prospects, qualify needs, and convert findings into sales opportunities, serving as the central contact for internal teams. The role requires strong communication, multi-tasking, and time-management skills, with regular phone and email outreach, cross-functional collaboration, and a high sense of urgency to deliver exceptional

Qualifications

• BA/BS degree or equivalent sales experience.
• Inside sales experience required.
• Track record of meeting/exceeding quotas.
• Proficient with productivity tools and web presentations.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time.
• Willingness to travel for meetings and events.

Responsibilities

• Source and develop sales opportunities through inbound/outbound prospecting.
• Engage with customers via phone and email to create opportunities.
• Route inquiries to the appropriate sales channel.
• Collaborate with outside sellers to nurture opportunities with national wholesalers.
• Resolve customer issues with internal teams.
• Set up new accounts in SAP and maintain existing accounts.
• Guide customers through ordering, service, and programs.
• Build relationships with key customer personnel.
• Generate reports on customer growth and opportunities.

Skills

Inside sales

Quota attainment

Verbal communication

Written communication

Multitasking

Time management

Travel readiness

Education

Bachelor's Degree

Job description

Job description

A.O. Smith is a global leader applying innovative technologies and energy‑efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The Inside Sales Specialist position, located at our Ontario, CA facility, will play a fundamental role in achieving our ambitious customer support and revenue growth objectives. The ISS will work with existing customers and prospects to understand their needs and goals and work cross functionally to convert these findings into sales opportunities. The ISS will be a central point of contact for customers and internal teams across the AO Smith Water Treatment family of companies. The ISS will be answering potential customers' questions and providing follow‑up information per email, phone or virtual presentations. You must be comfortable with making and receiving many phone calls per day, working with internal partners, outside sales, qualifying prospects and assisting with customer projects. The ISS will be able to multi‑task, complete projects on time and above all serve the customer with a high sense of urgency to provide an exceptional customer experience.

Responsibilities

• Source new sales opportunities through inbound lead follow‑up and outbound prospecting efforts
• Proactively reach out via phone and email to engage with customers and create opportunities
• Route qualified inquiries to the appropriate sales channel for further development and closure
• Partner with outside sellers to generate and nurture opportunities with national wholesalers
• Quickly resolve customer issues by working with internal customer service and production teams
• Work with internal teams to set up new accounts and ensure existing accounts are properly maintained within SAP
• Guide new customers through the order placement, customer service, and tech service processes as well as pertinent programs
• Establish relationships with key personnel at customers to drive partnership and engagement
• Research accounts, identify key players and generate relationships
• Perform program and minor product trainings via online platforms for customers
• Work as a liaison between customer service and external sales teams to create an exceptional customer experience across the AO Smith family of customers
• Generate reports to gauge customer growth and opportunities

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company‑sponsored life insurance, retirement security savings plan, short‑ and long‑term disability programs and tuition assistance.

Qualifications

• BA/BS degree and/or equivalent sales experience
• Proven inside sales experience
• Track record of over‑achieving quota
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi‑task, prioritize, and manage time effectively
• Travel as needed for sales meetings, trainings, industry events and key customer visits

Education (AOS)

Bachelor's Degree

Years of Experience

Minimum of 1 year related work experience

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Profile description

The Inside Sales Specialist position, located at our Ontario, CA facility, will play a fundamental role in achieving our ambitious customer support and revenue growth objectives. The ISS will work with existing customers and prospects to understand their needs and goals and work cross functionally to convert these findings into sales opportunities. The ISS will be a central point of contact for customers and internal teams across the AO Smith Water Treatment family of companies. The ISS will be answering potential customers' questions and providing follow‑up information per email, phone or virtual presentations. You must be comfortable with making and receiving many phone calls per day, working with internal partners, outside sales, qualifying prospects and assisting with customer projects. The ISS will be able to multi‑task, complete projects on time and above all serve the customer with a high sense of urgency to provide an exceptional customer experience.

We offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company‑sponsored life insurance, retirement security savings plan, short‑ and long‑term disability programs and tuition assistance.