Inside Sales Specialist

Industrial-Air-Power-LLC; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Industrial Service Group in Indianapolis, IN is seeking a self-motivated Inside Sales Specialist to join our centralized inside sales and customer service organization at our HQ. This in-office role reports to the Manager, Inside Sales.

The Inside Sales Specialist drives best-in-class customer service, e-commerce order management, and outbound selling by phone and email to new and existing customers, with opportunities to contribute to special projects as needed.

Qualifications

• 3+ years in industrial distribution or related inside sales/customer service role.
• Experience handling inbound customer service in a distribution environment (phone, email, website).
• Working knowledge of ERP systems for order entry and quoting.
• Strong communication and organizational skills."
• Ability to work in-office in Indianapolis, IN.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat with professionalism and urgency.
• Execute daily outbound calls to grow revenue and expand customer relationships.
• Build and maintain key account relationships.
• Assist customers in determining product needs and resolving order-related issues.
• Prepare quotes, confirm pricing and availability, and follow up to close orders.
• Collaborate with internal teams to ensure timely and accurate fulfillment of orders.
• Enter, manage, and track customer orders accurately within the ERP system.
• Meet or exceed performance metrics including activity levels, revenue targets, and customer retention goals.

Skills

Communication skills

Organizational skills

ERP systems knowledge

Tools

ERP systems

Job description

Industrial Service Group is seeking a self-motivated and results driven Inside Sales Specialist to join our team! This is an in-office role at our Indianapolis HQ (9355 Delegates Row, Indianapolis, IN 46240) as part of our centralized inside sales and customer service organization, reporting to the Manager, Inside Sales.

The Inside Sales Specialist is responsible for best-in-class customer service, e-commerce order management, and outbound selling via phone and email to new and existing customers. Inside Sales Specialist may be assigned specific tasks or special projects as needed for the business.

Key Responsibilities

• Respond to inbound customer inquiries, with professionalism and urgency, via phone, email, and chat
• Execute daily outbound calls to grow revenue and expand customer relationships
• Build and maintain key account relationships
• Assist customers in determining product needs and resolve all customer issues related to orders, delivery, billing or product questions
• Prepare quotes, confirm pricing and availability, and follow up to close orders
• Collaborate with internal teams to ensure timely and accurate fulfillment of customer orders
• Enter, manage, and track customer orders accurately within the ERP system
• Meet or exceed individual performance metrics including, activity levels, revenue targets, and customer retention goals

Requirements

• 3+ years of experience in industrial distribution, industrial manufacturing, or a related inside sales/customer service role
• Experience handling inbound customer service in a distribution environment (phone, email, website)
• Working knowledge of ERP systems for order entry and quoting
• Comfort with outbound phone and email sales activityStrong communication and organizational skills
• Ability to work in-office in Indianapolis, IN

Preferred

• Familiarity with CRM systems and eCommerce platforms
• Prior experience supporting both service and product sales
• Working knowledge of compressor equipment and parts