Inside Sales & Service Representative

Rh Showroom; Casper (WY); On-site; USD 35,000 - 65,000; Full time

Job summary

Rh Showroom in Casper, WY is seeking an Inside Sales & Service Representative to deliver exceptional customer experiences, grow revenue, and help customers find the right solutions. You will process sales orders and bids, upsell where appropriate, and become a trusted advisor to existing customers while also developing new leads.

The ideal candidate has at least 1 year in customer service or inside sales, solid MS Office skills, and the ability to learn order processing systems.

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and returns timely.
• Support Counter and Outside Sales activities as part of our Profit Center team.
• Communicate any changes in a customer’s business that might cause a credit risk.
• Complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and management.

Skills

Customer service

Inside sales

MS Office

Communication skills

Tools

CRM software

Order processing systems

Job description

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales & Service Representative.

About the Role:

• Meet or exceed the sales targets established by your Manager.

• Work with the Profit Center Manager to establish revenue and margin targets.

• Accurately process Sales Orders and Bids generated through telephone sales transactions.

• Assist customers who pick up their order at our Profit Center.

• Find innovative ways to grow sales with existing customers and become their trusted advisor.

• Generate sales leads that develop into new customers.

• Identify opportunities for value-added services and articulate our solutions.

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.

• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 year of experience in customer service or inside sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center preferred.

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrateoutstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

• Build influential relationships and trust with customers and vendors through open and interactive communication.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.