Inside Sales & Sales Support Specialist

Software Placement Group; Farmington Hills (MI); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Performance-based Bonus

Company car

Medical, dental & vision insurance

401(k) match

Generous PTO

Career development opportunities

Job summary

Software Placement Group in Farmington Hills, MI, is seeking an Inside Sales & Sales Operations professional to provide day-to-day support to customers and distributors. The role blends inside sales, forecasting, pricing and CRM/ERP administration within an international organization.

Ideal candidates have 2+ years in inside sales or sales operations, strong Excel skills, and experience with Salesforce and SAP.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum 2+ years of relevant experience within inside sales, sales support, sales operations, distributor/customer support, data management or a related commercial function.
• Experience working with CRM and/or ERP platforms, with Salesforce and SAP experience preferred.
• Strong Microsoft Excel skills, including practical experience with VLOOKUP/XLOOKUP and PivotTables.
• Strong analytical and data-management capabilities with excellent attention to detail and accuracy.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent interpersonal, written and verbal communication skills with a customer-focused approach.
• Ability to work effectively across multiple departments within a fast-paced, collaborative environment.
• Proficiency with Microsoft Office and standard business applications.
• Business-level proficiency in English.

Responsibilities

• Manage day-to-day communication and provide responsive sales and operational support to customers and distributors.
• Support inside sales activities, including responding to customer inquiries and coordinating follow-up with sales and internal teams.
• Prepare, maintain and analyze sales forecasts, reports and commercial data to support sales planning and decision-making.
• Manage pricing administration, including price registrations, updates and maintenance within internal systems.
• Support credit-management activities and coordinate with Accounting and Finance teams as required.
• Maintain accurate customer, opportunity and sales information within Salesforce CRM.
• Support SAP-based sales administration and order-management activities, ensuring information is processed accurately and efficiently.
• Maintain customer records, contracts, pricing information and other sales documentation.
• Support monthly sales reporting, forecasting and other ongoing sales-operations activities.
• Collaborate cross-functionally with Sales, Supply Chain, Customer Service, Accounting and Finance to resolve issues and support customer requirements.
• Ensure sales-related information and documentation is processed accurately, efficiently and within required deadlines.

Skills

Inside sales

Sales support

Sales operations

CRM & ERP experience

Excel (VLOOKUP/XLOOKUP)

Analytical skills

Customer-focused

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP

Job description

Location: Farmington Hills, Michigan (Hybrid Remote + Travel) | Schedule: Full-Time, Direct-Hire | Compensation: $85,000 – $90,000 Base Salary (Negotiable Based on Experience)

Overview

A global manufacturer of high-performance engineering plastics, polymers and advanced material solutions serving Automotive, Aerospace, Defense, Electronics, Medical, Industrial and Consumer markets is growing its North American commercial team. This role provides day-to-day commercial and operational support to customers, distributors and the wider sales organization, combining inside sales, sales operations, forecasting, pricing, CRM/ERP administration and customer support within an international organization.

What you’ll do

• Manage day-to-day communication and provide responsive sales and operational support to customers and distributors
• Support inside sales activities, including responding to customer inquiries and coordinating follow-up with sales and internal teams
• Prepare, maintain and analyze sales forecasts, reports and commercial data to support sales planning and decision-making
• Manage pricing administration, including price registrations, updates and maintenance within internal systems
• Support credit-management activities and coordinate with Accounting and Finance teams as required
• Maintain accurate customer, opportunity and sales information within Salesforce CRM
• Support SAP-based sales administration and order-management activities, ensuring information is processed accurately and efficiently
• Maintain customer records, contracts, pricing information and other sales documentation
• Support monthly sales reporting, forecasting and other ongoing sales-operations activities
• Collaborate cross-functionally with Sales, Supply Chain, Customer Service, Accounting and Finance to resolve issues and support customer requirements
• Ensure sales-related information and documentation is processed accurately, efficiently and within required deadlines

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience
• Minimum 2+ years of relevant experience within inside sales, sales support, sales operations, distributor/customer support, data management or a related commercial function
• Experience working with CRM and/or ERP platforms, with Salesforce and SAP experience preferred
• Strong Microsoft Excel skills, including practical experience with VLOOKUP/XLOOKUP and PivotTables
• Strong analytical and data-management capabilities with excellent attention to detail and accuracy
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
• Excellent interpersonal, written and verbal communication skills with a customer-focused approach
• Ability to work effectively across multiple departments within a fast-paced, collaborative environment
• Proficiency with Microsoft Office and standard business applications
• Business-level proficiency in English

Preferred qualifications

• Previous experience supporting distributors and B2B customers within a manufacturing, materials, chemicals or technical products environment
• Experience with sales forecasting, pricing administration or credit management
• Hands-on experience using Salesforce CRM and SAP within a sales or commercial environment
• Experience working within an international or multicultural organization would be advantageous

Compensation and benefits

• $85,000 – $90,000 Base Salary (Negotiable Based on Experience)
• Performance-based Bonus
• Physical Company Car
• Comprehensive Medical, Dental & Vision Insurance
• 401(k) Match
• Generous PTO
• Good Career Development Opportunities

Why this role

This is an opportunity to join a growing North American commercial organization in a highly collaborative role that spans inside sales, sales operations and customer support within an international company.