Inside Sales Representative -WIN

SSAB; Mobile (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

SSAB seeks an experienced Salesforce Administrator and Inside Sales support professional in Mobile, AL. You will manage data, create advanced reports, and optimize CRM processes while aligning with sales strategies. Travel ~25% for meetings and trade shows.

The role requires strong Excel and Power BI skills, SAP B1 familiarity, and the ability to communicate clearly with internal teams and customers. A bachelor’s degree and Salesforce certification are preferred.

Qualifications

• 2-4+ years of sales experience with inside or outside roles.
• Strong Salesforce CRM management, data quality, and report building.
• Experience creating advanced reports and dashboards in Power BI.

Responsibilities

• Maintain and optimize Salesforce CRM data, workflows, and user support.
• Develop advanced Salesforce reports and dashboards to monitor customer history and sales performance.
• Upload, track, and follow up on quotes; align activities with sales strategy and policy.
• Collaborate with Marketing and Sales teams; prepare reports using Excel, Power BI, and Salesforce.

Skills

Salesforce CRM

Power BI

SAP B1

Excel

Communication

Education

Bachelor's Degree

High School Diploma

Salesforce Certification

Tools

SAP B1

Power BI

Excel

Job description

Job Description

• Sales Force support; to include, inputting data, following up on leads, contacting RSMs if/when needed, converting leads into quotes/orders, improving reports, and uploading data into SAP B1
• Manage and maintain the Salesforce CRM system, including inputting data, following up on leads, contacting RSMs as needed, converting leads into quotes/orders, and improving reports.
• Utilize Salesforce to upload, track, and follow up on quotes in accordance with company policy and sales strategies, gathering information from customers, partners, trade shows, etc.
• Develop advanced Salesforce reports and dashboards to monitor customer historical order information and sales performance.
• Uploading, tracking and following up quotes entered into Sales Force in accordance with Company Policy and based on identified sales strategy and information collected from customers, partners, trade shows, etc.; to include reporting and tracking customers’ historical order information
• Source new sales opportunities through inbound lead follow up, outbound cold calls and emails
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
• Suggest related and new items (value added & complimentary products), explain technical features, and comply with the Company’s Ethical Policy
• Works closely with Marketing, attend trade shows, organize leads for respective team members, travel with RSMs and report on new products and developments in the industries we support
• Works closely with Inside Sales, Outside Sales, B1 Team, Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of reports using Excel, Power BI & Sales Force
• Contributes to team effort by accomplishing related results as needed
  

Duties and responsibilities

• Sales Force support; to include, inputting data, following up on leads, contacting RSMs if/when needed, converting leads into quotes/orders, improving reports, and uploading data into SAP B1
• Manage and maintain the Salesforce CRM system, including inputting data, following up on leads, contacting RSMs as needed, converting leads into quotes/orders, and improving reports.
• Utilize Salesforce to upload, track, and follow up on quotes in accordance with company policy and sales strategies, gathering information from customers, partners, trade shows, etc.
• Develop advanced Salesforce reports and dashboards to monitor customer historical order information and sales performance.
• Uploading, tracking and following up quotes entered into Sales Force in accordance with Company Policy and based on identified sales strategy and information collected from customers, partners, trade shows, etc.; to include reporting and tracking customers’ historical order information
• Source new sales opportunities through inbound lead follow up, outbound cold calls and emails
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
• Suggest related and new items (value added & complimentary products), explain technical features, and comply with the Company’s Ethical Policy
• Works closely with Marketing, attend trade shows, organize leads for respective team members, travel with RSMs and report on new products and developments in the industries we support
• Works closely with Inside Sales, Outside Sales, B1 Team, Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of reports using Excel, Power BI & Sales Force
• Contributes to team effort by accomplishing related results as needed
  

Qualifications

Required Education & Experience:

• High School Diploma or equivalent
• 2 - 4+ years of experience performing sales (inside or outside)
• High-level proficiency in Salesforce CRM: Extensive experience in managing data, creating advanced reports and dashboards, and optimizing CRM processes.
• Advanced data management skills, including data import/export and cleansing.
• Expertise in creating and customizing complex reports and dashboards.
• Strong ability to design and implement Salesforce automation and optimization processes.
• Experience with Salesforce administration tasks, including managing users, roles, and permissions.
• Knowledge of integrating Salesforce with other systems and applications.
• Proven ability to train and support end-users.
• Salesforce certifications are preferred (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator).
• Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
• Excellent computer proficiency in Microsoft Excel (PowerPoint, Outlook and TEAMS)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
• Maintains good public relations by displaying an attitude of dedication, courtesy and professional competence that will be recognized as such by customers (internal and external)
• Current/active driver’s license

Preferred Education & Experience

• Bachelor’s Degree in a Technical or Business discipline from an accredited College or University, or an equivalent combination of education & experience
• 5 - 8+ years of experience performing sales (inside or outside)
• Experience in Power BI and SAP B1
• Experience in the steel industry

Working conditions

Travel 25% of time for meetings at other SSAB locations, trainings, trade shows, traveling with outside sales, seminars & conferences as needed

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, provincial and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards