Inside Sales Representative - Waterworks

Ferguson; Akron (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) match

Paid time off

Job summary

Ferguson in Akron, OH seeks an Inside Sales Representative to join our team. You will prepare pricing proposals, support bids, and provide product and technical information to outside sales reps, helping drive utility-market sales.

Role includes order-to-invoice duties, documentation, and collaboration with warehouse and counter teams. Starting around $23/hour, with experience-based growth opportunities at Ferguson.

Qualifications

• 1-3 years in a sales support or customer service role.
• Experience in Waterworks or Construction is a plus.
• Comfort with physically demanding tasks is required.
• Ability to switch between warehouse, yard and counter duties.

Responsibilities

• Prepare and manage pricing proposals and quotations for projects.
• Support new sales opportunities by researching bids and prospecting.
• Provide product/technical information to outside sales to drive sales.
• Maintain customer documentation on product details.
• Coordinate between customers and internal teams for orders and issues.
• Oversee order-to-invoice process and ensure quality/compliance.
• Attend to HSE requirements and maintain reliable attendance.
• Train and work in warehouse, pipe yard, and sales counter.

Skills

Sales support

Customer service

Construction knowledge

Physical stamina

Multitasking

Job description

Job Posting

Starting at $23 and may be higher based on experience Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Job Posting

Starting at $23 and may be higher based on experience Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team, located in Akron, OH.

Schedule

Monday through Friday, 7:00 AM to 4:00 PM

Key Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
• Develop and maintain customer documentation that outlines product information and solution details.
• Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.
• Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
• Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
• Maintain regular, reliable attendance and complete other duties as assigned.
• Responsibilities include training and working in the warehouse, pipe yard, and at the sales counter

Qualifications

• 1-3 years of experience in a sales support, customer service, or related role.
• Experience in Waterworks or Construction is a plus
• Must be comfortable performing physically demanding work
• Ability to transition between warehouse, yard, counter, and administrative duties as needed
• Experience in a target-driven sales environment preferred.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
• Strong organizational and project management skills; experience in project management is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

Our competitive offering not only includes benefits like

• health
• dental
• vision
• paid time off
• life insurance
• 401(k) with a company match

but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including

• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities
• more!

Pay Range

$18.71 - $29.92

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information