Inside Sales Representative- Waterproofing

Beacon Roofing Supply, Inc; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Beacon Roofing Supply, Inc is seeking a customer service representative to enhance the customer experience and support sales initiatives. Candidates should have previous experience in customer service or sales, with knowledge in construction materials being advantageous. This role is an exciting opportunity to contribute to a rapidly growing firm committed to innovation and excellence.

Benefits

401(k) with employer match

Medical, dental, and vision insurance

PTO, company holidays, and parental leave

Paid training and certifications

Legal assistance and identity protection

Pet insurance

Employee Assistance Program (EAP)

Qualifications

• Previous front-line customer service and sales experience is crucial.
• Industry experience with construction or building materials is a plus.
• Eagerness to learn and retain vast product information is essential.

Responsibilities

• Process requests for quotes, orders, and billing inquiries.
• Implement telemarketing and prospecting objectives.
• Provide support to the Outside Sales team.

Skills

Customer service experience

Sales experience

Bilingual proficiency (Spanish)

Effective communication

Ability to learn product information

Job description

We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution.

QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.

We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.

What you'll do:

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
• Plan and implement telemarketing and prospecting objectives
• Coordinate delivery and pick up of orders with operations teams
• Provide support to Outside Sales team
• Adhere to pricing guidelines and policies of customer financial services

What you'll bring:

• Previous front-line customer service and sales experience
• Industry experience with construction or building materials a plus
• Spanish bilingual proficiency a plus
• Ability to effectively communicate and follow-up with customers, vendors, team members, and management
• Eagerness and ability to learn and retain vast amounts of product information

What you'll earn

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee Assistance Program (EAP)

About the company

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company aims to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.