Inside Sales Representative — Test & Inspections

SSI Fire & Safety Holdings, LLC; Memphis (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive base pay + commission structure

Monday–Friday schedule

Contribute to a mission-driven organization

Job summary

SSI Fire & Safety Holdings, LLC is seeking an Inside Sales Representative in Memphis, TN. The role focuses on supporting the Test & Inspections team by managing inquiries, enabling accurate quotes and proposals, and ensuring a positive customer experience.

The ideal candidate will have 2+ years of sales or customer service experience, strong CRM skills, and a detail-oriented mindset. The position offers a competitive pay structure and the opportunity to contribute to a mission-driven organization.

Qualifications

• Minimum 2 years of inside sales or customer service experience (B2B preferred).
• Proficiency with CRM systems, HubSpot preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage inbound sales calls and electronic inquiries.
• Prepare proposals, quotes, and follow-up communications.
• Coordinate with internal departments for Test & Inspection services.

Skills

Customer Focus

Attention to Detail

Team Collaboration

Professional Communication

Adaptability and Initiative

Tools

HubSpot

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Location: Memphis, TN (On-Site)

Company: State Systems, Inc.

Schedule: Monday–Friday

Compensation: $65,000–$85,000 (Base + Commission)

State Systems is a leading provider of life safety, fire protection, and security services across the Mid‑South. We take pride in protecting people, property, and businesses through dependable service, technical expertise, and a commitment to excellence. We’re growing — and we’re looking for a detail‑oriented, customer‑focused Inside Sales Representative to support our Test & Inspections team.

About the Role

As an Inside Sales Representative – Test & Inspections, you will manage inbound inquiries, support outside sales representatives, and help ensure customers receive accurate quotes, proposals, and service information. You’ll collaborate closely with service, scheduling, and billing teams while maintaining accurate customer records in our CRM. This role is critical in delivering a positive customer experience and supporting continued growth.

Key Responsibilities

• Manage inbound sales calls and electronic inquiries through HubSpot and other approved channels.
• Qualify, document, and process sales opportunities promptly and professionally.
• Prepare proposals, quotes, and follow‑up communications for outside sales representatives.
• Maintain accurate customer records, opportunities, and communication logs in CRM systems.
• Coordinate with internal departments to support scheduling and delivery of Test & Inspection services.
• Provide prompt, courteous, and professional customer support.
• Track and follow up on open quotes and pending opportunities.
• Identify opportunities for upselling and cross‑selling based on customer needs.
• Participate in team meetings, training, and process improvement initiatives.

Qualifications

• Minimum 2 years of inside sales or customer service experience (B2B preferred).
• Experience within service, construction, or life‑safety industries is a plus.
• Proficiency with CRM systems (HubSpot highly preferred).
• Strong written and verbal communication skills.
• Excellent organization, accuracy, and time‑management skills.
• Ability to collaborate effectively in a team‑oriented environment.
• Proficiency with Microsoft Outlook, Excel, and Word.

Core Competencies

• Customer Focus
• Attention to Detail
• Team Collaboration
• Professional Communication
• Adaptability and Initiative

Benefits

• Competitive base pay + commission structure.
• Monday–Friday schedule.
• Opportunity to contribute to a mission‑driven organization protecting lives and property.

Equal Opportunity Employer

State Systems is an Equal Opportunity Employer committed to diversity, inclusion, and providing a workplace free from discrimination and harassment.