Inside Sales Representative, Services

Vertiv Group Corporation; Westerville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Vertiv, based in Westerville, Ohio, is seeking an Inside Sales professional to manage and grow assigned service accounts. You will handle inquiries, provide service proposals, and upsell Vertiv's offerings, building strong relationships with customers to drive revenue.

The role emphasizes a high-volume call environment, CRM updates, order accuracy, and collaboration with internal teams. A BA/BS and 1+ year experience, plus excellent communication skills, are required; a generous commission

Qualifications

• BA/BS degree or equivalent (preferably Business Admin, Marketing, Communications, or Public Relations).
• 1+ years work experience.
• Strong phone presence and ability to make many calls daily.
• Proficient with corporate productivity and web presentation tools.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Meet established revenue target within assigned accounts through follow-up.
• Create and track CRM opportunities & quotes.
• Update opportunities and customer information in the CRM tool including win/loss/cancellations.
• Secure customer orders and enter orders correctly for invoicing.
• Provide inbound & outbound customer communications (calls and emails) and escalate to others for technical support as needed.
• Increase customer satisfaction by acting as a customer advocate with internal departments.
• Establish working knowledge of related product lines through training and on-the-job experience.
• Willingness to pivot to other duties as assigned.

Skills

Phone presence

Communication

Organization

CRM knowledge

Presentation skills

Education

BA/BS degree or equivalent

Tools

Office productivity tools

Job description

Brief Job Description:

Vertiv is committed to advancing the sustainability of its global operations and working with customers to provide sustainable solutions to meet the growing demand of the digital world. As developers of critical digital infrastructure, we will meet today’s accelerating demand for data through focus, innovation, and responsible business practices that contribute to a more sustainable future for our industry, our people, and our world.

As an important part of meeting this growing demand, an Inside Sales role will assume responsibility for managing and growing their assigned accounts. Representative works directly with customers to provide service proposals, follow up on prospect inquiries, and upselling. This role is responsible for the promotion and sales of Vertiv’s current service offerings to customers through building relationships and generating new business. The Inside Sales position for services offers a generous commission structure as well as much exposure to the business, providing the potential for many outlets of career growth at Vertiv.

Responsibilities:

• Meet established revenue target within assigned accounts through follow-up.
• Creates and tracks Customer Relationship Management (CRM) opportunities & quotes.
• Responsible for updating opportunities and customer information in the CRM tool including win/loss/cancellations.
• Secure customer orders and enter orders correctly for invoicing.
• Provides Inbound & Outbound customer communications (calls and e-mails) and escalates to others for technical support as needed.
• Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of the customer.
• Establish working knowledge of related product lines, both new and existing, by completing company training and on the job experience.
• Willingness to pivot to other duties as assigned.

Minimum Qualifications:

• BA/BS degree or equivalent (preferably Business Admin, Marketing, Communications, or Public Relations)
• 1+ years work experience
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Physical & Environmental Demands:

• None

Time Travel Required:

• None

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].