Inside Sales Representative - Remote (US)

Treatt Plc; United States; Teletrabalho; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus

401K with employer matching

Health, dental and vision insurance

Stock options

Resumo da oferta

Treatt Plc is seeking an Inside Sales Representative to drive North America sales for natural extracts and flavor ingredients, working remotely from the United States. You will manage inbound opportunities, qualify needs, and shepherd smaller accounts toward a Sales Executive as they grow.

Reporting to the Sales Director – North America, the role requires ERP/Salesforce experience, exceptional organization, and the ability to collaborate across supply chain and regulatory teams to ensure

Qualificações

• Associates degree or 5 years prior experience in a customer service B2B or Inside sales role.
• Experience with ERP systems such as JDE, SAP, or Salesforce.
• Strong attention to detail, especially in product documentation and labeling.
• Excellent communication and computer/database navigation skills.

Responsabilidades

• Serve as the initial commercial contact for inbound inquiries from new and emerging customer accounts.
• Qualify customer needs and introduce Treatt natural extracts, flavor ingredients, fragrance ingredients, and related product capabilities.
• Develop smaller accounts by building relationships and supporting product and sample activity.
• Coordinate with Sales, Customer Service, Supply Chain, Demand Planning, Production, Logistics, Regulatory, R&D/Laboratory, and customers to resolve issues.
• Maintain accurate customer and order information in JD Edwards, Salesforce, and other systems.

Conhecimentos

Customer service

Communication

Time management

Attention to detail

Formação académica

Associates degree or 5 years experience in a B2B Inside sales role

Ferramentas

JDE (JD Edwards)

Salesforce

SAP

Descrição da oferta de emprego

Job title: Inside Sales Representative
Reporting to: Sales Director – North America
Location: Remote

The Opportunity

The Inside Sales Representative plays a key role in driving Treatt North America's sales growth across the marketplace. You'll start by getting to know the business inside and out, from our products and their many applications to our customers and the service philosophy that sets Treatt apart. As you build that foundation, you'll become the go-to contact for service and technical support, helping our new and small accounts succeed.

What it’s like to work here

We’ve been making the world taste better since 1886 and sell over 3000 products in more than 90 countries, but we’re only just getting started. We’re on an exciting journey and have ambitious plans to become the indispensable partner of choice for the world’s leading flavour and fragrance houses, beverage and consumer brands.
On joining Treatt, you’ll become one of over 300 international experts, working together to collectively surprise and delight our customers. Nothing is more important to us than the happiness of our people as without them, we’d never succeed.
We think Treatt’s a great place to work, but don’t just take our word for it:
“Everyone wants your feedback and opinion; it feels like a place of study where nurturing and encouragement are the standard. It is very clear the hard work that goes into providing excellence for customers, but it is also very apparent that managers have the same goals for helping us all to progress.” – Anita Olvera, Analytical Chemist
“Treatt offers the opportunity to work with a team of fantastic people on a range of interesting and innovative products” – Magdalena Peake, Flavour & Fragrance Developer

What you’ll be doing

The Inside Sales Representative supports the growth of Treatt North America’s natural extracts and flavor and fragrance ingredients business by managing inbound sales opportunities and developing new and emerging customer accounts. This role serves as a key link between customers and internal teams, including Sales, Customer Service, Supply Chain, Demand Planning, Production, Logistics, Regulatory, and R&D/Laboratory.
This position is responsible for understanding customer needs, introducing relevant Treatt products and capabilities, supporting sample and order activity, and developing smaller customer relationships until they are ready to transition to a Sales Executive. The Inside Sales Representative also provides hands‑on support to the Sales team by coordinating and helping resolve day‑to‑day matters involving inventory, production, demand planning, shipping, documentation, and customer delivery.

DUTIES & RESPONSIBILITIES

• Serve as the initial commercial contact for inbound inquiries and new and emerging customer accounts.
• Qualify customer needs and introduce appropriate Treatt natural extracts, flavor ingredients, fragrance ingredients, and related product capabilities.
• Develop smaller customer accounts by building relationships, supporting product and sample activity, and identifying growth opportunities.
• Recognize when an account or opportunity is ready to transition to a Sales Executive and maintain clear communication throughout the transition.
• Conduct discovery conversations to understand customer applications, products, timing, volume, documentation, and delivery requirements.
• Serve as a central liaison among Sales, Customer Service, Supply Chain, Demand Planning, Production, Logistics, Regulatory, R&D/Laboratory, and customers.
• Take initial ownership of customer and Sales‑team issues involving product availability, inventory, production timing, order status, transportation, shipping, and delivery.
• Research issues, coordinate the appropriate internal resources, and provide timely and accurate updates to customers and Sales Executives.
• Resolve routine commercial and operational matters independently and elevate issues requiring a business or commercial decision to the appropriate Sales Executive or leader.
• Maintain timely and accurate customer, opportunity, sample, and order information in JD Edwards, Salesforce, and other applicable systems.
• Monitor customer orders from entry through delivery, proactively identify potential issues, and communicate updates to customers and internal stakeholders.
• Respond to customer inquiries regarding products, samples, pricing, inventory availability, order status, documentation, shipping, and delivery.
• Coordinate with Production, Supply Chain, Demand Planning, Customer Service, and Logistics to ensure accurate order and shipping information is available.
• Partner with Regulatory to provide requested product certifications and documentation, including applicable Kosher and other customer‑required documentation.
• Maintain accurate customer files, commercial documentation, system records, and internal reports.
• Prepare research and reports to support product expansion with existing customers and the development of new customer relationships.
• Maintain relationships with customers’ purchasing organizations and interact with customer R&D teams by submitting materials and following up on sample submissions.
• Provide regular updates on sales activity and customer development and participate in Sales and recurring cross‑functional meetings.
• Act in the best interest of Treatt USA and RC Treatt at all times.
• Perform other duties as assigned.

What we’re looking for

• Associates degree or 5 years prior experience in a customer service business to business or Inside sales role required with experience in the ingredients or food industry.
• Current knowledge of ERP systems such as JDE or SAP or Sales Force.
• Strong attention to detail, specifically in the areas of product documentation and labelling
• Ability to use various spreadsheets, word-processing and database computer software
• Strong computer and database navigation and management skills
• Strong customer service, prioritization and time management skills
• Understand of basic chemistry principals (nomenclature) a plus
• Superior relationship building skills
• Skilled communication both written and orally
• May be required to travel on an Ad Hoc basis.

WORKING CONDITIONS

This is a fully remote position, working from a home office environment and collaborating virtually with Sales and cross‑functional teams. Proximity to Lakeland, Florida; Princeton, New Jersey; or Cartersville, Georgia, is preferred but not required. Travel to the Lakeland, Florida, office may be required approximately once per quarter for meetings, training, and team collaboration, based on business needs. Some overnight and international travel may also be required.

Physical Factors: Seeing, Hearing, Standing/Walking, Climbing/Stooping/Kneeling, Lifting/Pulling/Pushing, and Grasping/Feeling.

What we’ll do for you

Excellent package which includes basic pay, annual bonus potential, 401K with a maximum of 6% employer matching; group health, dental and vision insurances; company paid short‑term disability, company paid long‑term disability, company paid life insurance; and free stock. We also offer courses around personal development and well‑being, including free gym memberships, virtual memberships and weight loss programs.

Polite Notice

We politely request that we are not contacted by any recruitment agencies. We have a preferred supplier list and high volumes of speculative calls from agencies negatively impact upon the efficiency of our business. Please help us to maintain the highest levels of customer service by respecting our wishes.