Inside Sales Representative-Remote (Soft Sales)

Concentrix; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Inside Sales Representative to work remotely and provide exceptional customer service. This role involves engaging with customers through calls and online interactions, helping them find the best solutions for their needs. You'll be part of a diverse team that values inclusivity and collaboration, contributing to the success of renowned brands. If you're passionate about customer service and eager to grow in a supportive environment, this opportunity is perfect for you. Join a company that champions its people and offers a range of benefits to ensure your success.

Benefits

Paid Training

Performance-based Incentives

401K with Company Match

Paid PTO and Holidays

Medical, Dental, and Vision Insurance

Employee Assistance Program

Health and Wellness Programs

Mentorship Programs

Diversity and Inclusion Programs

Qualifications

• 1+ year of customer service experience is required.
• Must have 6+ months of soft sales experience.

Responsibilities

• Provide inbound and outbound customer support using a call flow guide.
• Persuade customers to consider additional products and services.

Skills

Customer Service

Soft Sales

Communication Skills

Persuasion

Multi-tasking

Education

High School Diploma or GED

Tools

PC Knowledge

Smartphone

Job description

Job Title:

Inside Sales Representative-Remote (Soft Sales)

JOB DESCRIPTION

The Inside Sales Representative-Remote (Soft Sales) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!

As a remote Inside Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being. Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose.

WHAT YOU WILL DO IN THIS ROLE

As a Inside Sales Representative working from home, you will:

1. Provide inbound and outbound customer support using a call flow guide
2. Ask probing questions
3. Persuade customers to into additional products and/or services
4. Use product knowledge, build client relationships, and find new ways to retain customers
5. Track, document, and retrieve information in databases
6. Offer additional products and/or services with every interaction
7. Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative (Remote) role include:

1. 1+ year of customer service experience
2. 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
3. A basic understanding of upselling, persuasion, building relationships, and communication skills
4. Open availability
5. A high school diploma or GED
6. A quiet, distraction-free environment to work from in your home
7. Proficiency in fast-paced multi-tasking
8. Eagerness to learn new technologies
9. Strong computer navigation skills and PC knowledge
10. A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
11. High speed internet (no wireless/hotspots or satellite) and a smartphone
12. Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Benefits available to eligible U.S. employees in this role include:

1. Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage).
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
5. Health and wellness programs with trained partners to help promote a healthy you
6. Mentorship programs that support your rewarding career journey
7. Programs and events that support diversity, equity, and inclusion

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Time Type:

Full time

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.