Inside Sales Representative-Remote (Soft Sales)

Convergys; Ohio; Remote; Full time

Job summary

Join a forward-thinking global organization as a remote Inside Sales Representative! This dynamic role allows you to work from home while providing exceptional customer service and support. As part of a diverse team, you'll engage with customers through inbound and outbound calls, helping them navigate products and services. With a strong emphasis on personal and career growth, you'll receive comprehensive training and support to excel in your role. This company is dedicated to fostering a culture of inclusivity and belonging, making it an ideal place to build your career. If you're passionate about helping others and eager to learn, this opportunity is perfect for you.

Benefits

Paid Training

Performance-based Incentives

401K with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Paid PTO and Holidays

Employee Assistance Program

Health and Wellness Programs

Mentorship Programs

Qualifications

• 1+ year of customer service experience is required.
• Must have a basic understanding of upselling and persuasion.

Responsibilities

• Provide inbound and outbound customer support using a call flow guide.
• Persuade customers to consider additional products and/or services.

Skills

Customer Service

Soft Sales

Upselling

Communication Skills

Multi-tasking

Education

High School Diploma or GED

Tools

PC Knowledge

Smartphone

Job description

Inside Sales Representative-Remote (Soft Sales)

Inside Sales Representative-Remote (Soft Sales)

Apply locations: USA, OH, Work-at-Home; USA, TX, Work-at-Home; USA, TN, Work-at-Home; USA, SD, Work-at-Home; USA, SC, Work-at-Home

Time type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: R1588314

JOB DESCRIPTION

The Inside Sales Representative -Remote (Soft Sales) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!

As a remote Inside Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Inside Sales Representative working from home, you will:

• Provide inbound and outbound customer support using a call flow guide
• Ask probing questions
• Persuade customers to consider additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative (Remote) role include:

• 1+ year of customer service experience
• 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• A basic understanding of upselling, persuasion, building relationships, and communication skills
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.